Lea Agato
Staff
Customer Support Engineer
at
Articulate
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Metro Manila, Philippines
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Website
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Contact Me
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Lea Agato replied to the discussion Unable to delete content inside a Rise 360 block
"Hi folks! We experienced issues in Rise 360 (https://www.articulatestatus.com/) earlier today, but now everything is working normally aga..."
- 2 years ago05/02/22 at 4:59 pm (UTC)
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Lea Agato replied to the discussion I cannot remove or add Cover Photo on Rise 360
"Hi folks! We experienced issues in Rise 360 (https://www.articulatestatus.com/) earlier today, but now everything is working normally aga..."
- 2 years ago05/02/22 at 4:59 pm (UTC)
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Lea Agato replied to the discussion Option to remove/delete cover photo and logo is missing
"Hi folks! We experienced issues in Rise 360 (https://www.articulatestatus.com/) earlier today, but now everything is working normally aga..."
- 2 years ago05/02/22 at 4:58 pm (UTC)
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Lea Agato replied to the discussion Can't find the option to delete labelled graphic markers?
"Hi Candy! We've identified an outage with Rise 360 where users may have trouble deleting images or logos in Rise, and the trash can icon ..."
- 2 years ago05/02/22 at 4:47 pm (UTC)
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Lea Agato replied to the discussion Unable to delete content inside a Rise 360 block
"Hi everyone. We've identified an outage with Rise 360 where users may have trouble deleting images or logos in Rise, and the trash can ic..."
- 2 years ago05/02/22 at 4:07 pm (UTC)
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Lea Agato replied to the discussion Option to remove/delete cover photo and logo is missing
"Hi everyone. We've identified an outage with Rise 360 where users may have trouble deleting images or logos in Rise, and the trash can ic..."
- 2 years ago05/02/22 at 4:06 pm (UTC)
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Lea Agato replied to the discussion I cannot remove or add Cover Photo on Rise 360
"Hi everyone! We've identified an outage with Rise 360 where users may have trouble deleting images or logos in Rise, and the trash can ic..."
- 2 years ago05/02/22 at 4:02 pm (UTC)
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Lea Agato replied to the discussion Rise quiz "Add Question" button interface problem
"Hi folks! I'm happy to let you know that we released an update for Rise 360. The issue where the "Add question" menu seems to be overlapp..."
- 2 years ago04/29/22 at 12:49 pm (UTC)
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Lea Agato replied to the discussion Rise Export to PDF - Font size changes erradically
"Hi Ian, I'm sorry to hear that you're having trouble with the font sizes in your PDF export. I'd love to troubleshoot this issue further...."
- 2 years ago04/28/22 at 8:55 pm (UTC)
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Lea Agato replied to the discussion Which blocks are 508 compliant in Rise
"Hi Claire! You can refer to this article which lists the conformance level of Rise for each WCAG 2.1 Success Criteria, with remarks ..."
- 2 years ago04/28/22 at 8:17 pm (UTC)
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Lea Agato replied to the discussion Unable to Reach Rise Web-based Course - JavaScript Error
"Hi there, Nicholas! You can find the required browser settings for viewing Rise courses here. I hope this helps! "
- 2 years ago04/22/22 at 8:56 pm (UTC)
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Lea Agato replied to the discussion A11y templates
"Hi Harley,
Great question! The Rise course templates currently available were not made to be fully accessible. They were designed to help..."
- 2 years ago04/22/22 at 8:37 pm (UTC)
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Lea Agato replied to the discussion Using a screen reader with Rise issues
"Hi Nicole, I did some testing based on the scenario you described, and I didn't encounter any issue with either JAWS or NVDA reading text..."
- 2 years ago04/22/22 at 8:13 pm (UTC)
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Lea Agato replied to the discussion Link 'Mark Complete' button in rise file back to course page but log the lesson as complete
"Hi Joanna! Are you getting the same results when you test your course in SCORM Cloud?
The best way to identify an LMS issue is to compare..."
- 2 years ago04/14/22 at 7:40 pm (UTC)
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Lea Agato replied to the discussion Rise 360 XLIFF Translation import success but content still in original english
"Hi, Anthesis! There isn't a way to set the language code in Rise at the moment. Thanks for letting us know you need this feature!"
- 2 years ago04/14/22 at 6:30 pm (UTC)
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Lea Agato replied to the discussion How to make Scenario blocks more efficient (file size)
"Hi, Peter! Thanks so much for sharing your thoughts on this feature. We always appreciate hearing how we can improve our products! I have..."
- 2 years ago04/14/22 at 5:57 pm (UTC)
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Lea Agato replied to the discussion Course Codes and Course Descriptions in Rise360
"Hi, Qwin! We don't have this feature in our roadmap just yet, but we'll share our updates here if anything changes!"
- 2 years ago04/14/22 at 5:40 pm (UTC)
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Lea Agato replied to the discussion Navigation from RESTRICTED to FREE
"Hi Robert! I'm sorry to hear that you encountered this issue. There is no need to change the quiz settings for Review. Your courses..."
- 2 years ago04/14/22 at 4:37 pm (UTC)
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Lea Agato replied to the discussion Linking to specific lesson from outside Rise
"Hi, Ellen! No updates yet on this feature, but we'll let you know here if anything changes!"
- 2 years ago04/14/22 at 3:38 pm (UTC)
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Lea Agato replied to the discussion Numbered markers over 9 in a Rise Labeled Graphic?
"Hi folks, thanks for adding your voice to this feature request! We don't have updates at this time, but we'll definitely share updates wi..."
- 2 years ago04/14/22 at 10:21 am (UTC)
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Lea Agato replied to the discussion Can't open course in Rise
"Hi Lynn! If your course is working in other browsers and Chrome incognito, you can try the following:
Clear your browser cache.
Check if..."
- 2 years ago04/14/22 at 10:08 am (UTC)
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Lea Agato replied to the discussion How can I get the divider in Rise to work with a Storyline Block?
"Hi Carol! It looks like you're working with my colleague, Mark on this issue. You're in good hands!"
- 2 years ago04/13/22 at 2:08 pm (UTC)
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Lea Agato replied to the discussion Randomise questions
"Hi Celeste! We recently added question banks as a beta feature and you can use this to randomize the knowledge check questions. I hope th..."
- 2 years ago04/13/22 at 1:57 pm (UTC)
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Lea Agato replied to the discussion How to add a link from a "labeled graphic card title" with a "heading/block" within the same "lesson"
"Hi Sabrina! You can use a button block to link to another lesson in your course, but there isn't an option in Rise to link to another blo..."
- 2 years ago04/13/22 at 10:34 am (UTC)
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Lea Agato replied to the discussion How to view image properties e.g. name in a Labeled Graphic block
"Thanks for sharing that tip, Kariñe!"
- 2 years ago04/13/22 at 10:24 am (UTC)