Vincent Scoma
Vincent Scoma
Customer Happiness Specialist at Articulate
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"Hi Aline, Thank you for reaching out! Thank you for sharing that screenshot with us. Let's see if we can pinpoint what's causing th..."
  • over 3 years ago11/24/20 at 4:44 pm (UTC)
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Vincent Scoma replied to the discussion Retry quiz
"Hi Damien, Happy to help! I responded to your post here, and we can continue the conversation there. "
  • over 3 years ago11/24/20 at 4:04 pm (UTC)
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Vincent Scoma replied to the discussion Retry quiz in storyline 360
"Hi Damien, Thank you for reaching out! We are happy to help troubleshoot this snag with you! If you are comfortable shar..."
  • over 3 years ago11/24/20 at 4:03 pm (UTC)
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"Hi Paula, Thank you for reaching out! I am sorry that you are experiencing this snag on your new laptop. We are happy to help troub..."
  • over 3 years ago11/24/20 at 3:46 pm (UTC)
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Vincent Scoma replied to the discussion Videos freezing randomly
"Hi Claudia, Thank you for reaching out! I am sorry that you are hitting a snag with your project freezing on you. Is this issu..."
  • over 3 years ago11/24/20 at 3:25 pm (UTC)
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Vincent Scoma replied to the discussion Problem in Firefox browser
"Hi Tomas, Thank you for reaching out and providing your file! I tested the Published output in Chrome and Firefox but wasn't r..."
  • over 3 years ago11/23/20 at 7:30 pm (UTC)
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"Hi Shannon, Thank you for reaching out! It looks like the Exit button/player tab may need to be added to the player again. Here is ..."
  • over 3 years ago11/23/20 at 7:12 pm (UTC)
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"Hi Tina, Thank you for reaching out! While I haven't come across this issue, let's see if we can figure out what is causing this sn..."
  • over 3 years ago11/23/20 at 5:55 pm (UTC)
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"Hi Paul, Thank you for reaching out! To clarify, do you want the Review button also to appear if the learner passes the quiz? If so..."
  • over 3 years ago11/23/20 at 5:49 pm (UTC)
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"Hi Aaron, Thank you for reaching out! Oh no! I am sorry that this snag is happening in your project. While It was addressed in the&..."
  • over 3 years ago11/23/20 at 5:10 pm (UTC)
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Vincent Scoma replied to the discussion Blank screen when trying to install_HELP
"Hi Kathleen, Thank you for reaching out! I am so sorry that you are running into a roadblock here. I see that you are working..."
  • over 3 years ago11/23/20 at 4:04 pm (UTC)
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"Hi Paul and Trish, Thank you for sharing those details! I followed those steps to see if I can recreate this on my side. After revi..."
  • over 3 years ago11/23/20 at 3:48 pm (UTC)
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Vincent Scoma replied to the discussion No publishing to word
"Hi Pa, Thank you for sharing those details with us! There are a couple of things that may help here. What may help is to ensure tha..."
  • over 3 years ago11/23/20 at 3:38 pm (UTC)
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"Hi Dorota, Happy to help! Great call on opening up a case! I see that Gerald was able to review your file and share what he f..."
  • over 3 years ago11/23/20 at 3:21 pm (UTC)
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"Hi Edith, I'm glad to hear that updating Storyline helped! Please let us know if you have any questions! We are happy to help. "
  • over 3 years ago11/20/20 at 8:57 pm (UTC)
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Vincent Scoma replied to the discussion Record Screen Capture
"Hi Alan, Happy to help clarify! That is correct. Katie is also referring to the settings for the display resolution and scalin..."
  • over 3 years ago11/20/20 at 8:48 pm (UTC)
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"Hi Susan, Great call on opening up a Support Case! I see that you are in good hands with Ronaziel, and I want to encourage you to keep at..."
  • over 3 years ago11/20/20 at 6:58 pm (UTC)
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Vincent Scoma replied to the discussion Best practices for using Review
"Hi Holly, Happy to help here! When publishing courses for Review 360, you can either update a course or publish it as a new course...."
  • over 3 years ago11/20/20 at 6:10 pm (UTC)
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"Hi Dayna, Thank you for inquiring about this feature! While I don't have any updates to share, I will be sure to include your voice..."
  • over 3 years ago11/20/20 at 5:57 pm (UTC)
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"Hi Edith, Thank you for reaching out! With the September 2020 update to Storyline 360, it will now send results to your L..."
  • over 3 years ago11/20/20 at 5:19 pm (UTC)
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Vincent Scoma replied to the discussion JQuery version in articulate 360
"Hi Lim, Thank you for reaching out! While we did remove jQuery due to security concerns, the jQuery library can be added back ..."
  • over 3 years ago11/20/20 at 4:03 pm (UTC)
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"Hi Dorota, Thank you for reaching out! I am sorry that you are running into a similar snag here. Cynthia may not be subscribed..."
  • over 3 years ago11/20/20 at 3:51 pm (UTC)
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"Hi WT, Thank you for inquiring about this! This is the intended behavior when uploading a course to Review 360. Triggers ..."
  • over 3 years ago11/20/20 at 3:31 pm (UTC)
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Vincent Scoma replied to the discussion Timeline Scrubber
"Hi Cynthia and Pierre, Thank you for reaching out! We do have an open request for this feature, so I will be sure to add your voice..."
  • over 3 years ago11/20/20 at 3:13 pm (UTC)
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Vincent Scoma replied to the discussion Prompt to Resume and Submit button issue
"Hi Alan, Thank you for inquiring about this snag with Storyline 3! At the moment, we don't have an update, but we will be sure to re..."
  • over 3 years ago11/20/20 at 3:08 pm (UTC)