"Hi Eric, I'll take a look at your case, and have someone reach out ASAP! Apologies for the delay, it appears there was a misassignment on..."

"Hi Jessica, This feature is in beta, and our initial ship date shifted after feedback from our beta users! Apologies for any delay ..."

"So glad to hear that, Jennifer! I'll be certain to let Lauren know. Enjoy your weekend!"

"Hi Pamela, If your email is the Articulate ID used to author the course, you can update those notifications as shown in this article..."

"Hi Michael, Your Rise 360 courses and Review 360 projects will remain on our servers for at least six months after your paid subscr..."

"Hi Eric, Uh oh! I don't see a case under the email you're using here within the Community. Did you see the prompt after the case submissi..."

"Hi Steve, Feel free to post here, and our Customer Happiness team who responds in the E-Learning Heroes Community can always share w..."

"Hey, Sarah! It looks like you're not receiving the emails from our Support team. Not to worry - I've asked my colleague Mike to give you ..."

"Hi JE, You'll still need to have Quizmaker 09 installed to be able to import those directly into Storyline 3. Do you still have it instal..."

"Hi Nadine, It looks like you've enabled the quiz timer on your results slide! Not to worry, if you're looking to disable it you can follo..."

"Hey, Stan! We'd love to take a look at your Powerpoint ( .ppt file) and your Storyline file ( .story). You can upload those here in ..."

"Hi Joana, Uh oh! Sorry for the trouble you've run into (and the delay here!) but I saw you reached out to our Support team. Rona sent you..."

"Hey, Kris! Great question - they can invite you to their team with your existing Articulate ID, as long as you don't currently..."

"Hi Ellen, It sounds like you worked with your own support team, but if you need our Support Team to take a look we're happy to!..."

"Hi Caddi, Do keep us posted if you're still having trouble after the repair. Our Support Team is standing by too - and they're ..."

"Hi Jared, I saw my colleague, Darwin, reached out last week. Can you check your junk/spam folder for anything from Support@articulate.com..."

"Hey, Amy! Are you looking to subscribe to the responses for E-Learning Heroes Discussions or another one of our emails like th..."

"Hi Lynda, Apologies that you ran into trouble and I'm glad you reached out to our Support Team last week! Looks like Lejan was ..."

"Hi Juan, It sounds like you're stuck in quite the pickle here! This discussion is quite a bit older, so I'm not certain if Rita is ..."

"Hi Phil, The best way is to look at upgrading to Articulate 360, as you'll be able to publish those Presenter '09 courses using Presenter..."

"Hi Fred, What authoring tool are you using to create your content, and how are you publishing? The answers to those questions will point ..."

"Hi Melanie, I looked into all the cases for the folks in this earlier discussion and sadly we didn't hear back from them! Hopefully..."

"Hi Peggy, Looks like you still haven't found what you need - so I'll ask around our team to see if anyone has anything similar and will l..."

"Hi Maud, A GIF is an image type that includes animation. Those are supported natively in Storyline. So within Adobe Animate I'd sug..."

"Hi SGUT, I'd agree, it looks like that file you're attempting to access was opened in a Beta version of Storyline. Those versions have ne..."