Becca Levan
Becca Levan
Customer Happiness Specialist at Articulate
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Becca Levan replied to the discussion Storyline 360 - Custom Modern Player
"Hey there, James! I love that the modern menu inspired you to get creative with the modern player! ⭐️ While we don’t support modification..."
  • 3 years ago03/10/21 at 9:35 pm (UTC)
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"Hello J.T., and welcome to E-Learning Heroes! ⭐️ So sorry this Flash error is slowing you down, and I appreciate you sharing details of y..."
  • 3 years ago03/10/21 at 3:14 pm (UTC)
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Becca Levan replied to the discussion Review 360 notifications
"Hello Keri-Lyn, and welcome to E-Learning Heroes. ⭐️ Appreciate you stopping by, and great question! Right now, there isn’t a way for con..."
  • 3 years ago03/05/21 at 9:54 pm (UTC)
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Becca Levan replied to the discussion Closed Caption Icon does not appear
"Hey there Mike! So sorry this keeps happening to you, and great call on submitting a case with our Support Engineers! I see that Gerald c..."
  • 3 years ago03/05/21 at 6:50 pm (UTC)
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"Hello Sergi, and welcome to E-Learning Heroes! ⭐️ So sorry you’re hitting this roadblock, and I appreciate those thorough details. To hel..."
  • 3 years ago03/04/21 at 10:39 pm (UTC)
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Becca Levan replied to the discussion Continuous music...
"Hey there Enrique! Appreciate you stopping by and checking on this status — We're still tracking this feature request, so I've adde..."
  • 3 years ago03/03/21 at 4:37 pm (UTC)
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Becca Levan replied to the discussion Feedback Master not functioning
"Hi Jill, and welcome to E-Learning Heroes! ⭐️ Thanks so much for describing what you're experiencing, and including your file for us..."
  • 3 years ago03/02/21 at 8:06 pm (UTC)
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"Hello Georg! So sorry you haven't been able to get past this unexpected error when trying to import a PowerPoint file into..."
  • 3 years ago03/01/21 at 9:48 pm (UTC)
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Becca Levan replied to the discussion Publish to CD not saving progress
"Hello Nikolai! Sorry you're getting different results than you were hoping for! If I understand correctly, you'd like to change the ..."
  • 3 years ago03/01/21 at 7:44 pm (UTC)
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"Hello Srinivasan, and welcome to E-Learning Heroes! ⭐️ ️It sounds like the file you’re trying to open uses one or more of the..."
  • 3 years ago03/01/21 at 4:09 pm (UTC)
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Becca Levan replied to the discussion Storyline 360 Freezing
"Hello Jessica, and welcome to E-learning Heroes! ⭐️ So sorry you're experiencing this issue — Appreciate you sharing the troubleshoo..."
  • 3 years ago02/25/21 at 10:51 pm (UTC)
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Becca Levan replied to the discussion Quiz question does not advance
"Hello Dana, and welcome to E-Learning Heroes! ⭐️ Wow! Sounds like you’ve completed many troubleshooting steps already. Thank you for..."
  • 3 years ago02/25/21 at 9:29 pm (UTC)
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Becca Levan replied to the discussion Memory Low?
"Hey Parker! I see you have a case open with our support team, and Lianne pointed you to these two threads: Question on how to..."
  • 3 years ago02/25/21 at 9:27 pm (UTC)
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"Hi there John! Thanks for attaching a screenshot and the browser details! So sorry those pesky lines show up on some of your slides..."
  • 3 years ago02/25/21 at 7:27 pm (UTC)
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"Hi Rob! Good call on opening a case with our Support Engineers! We’ve sent you a confirmation email letting you know that we’ve received ..."
  • 3 years ago02/25/21 at 6:31 pm (UTC)
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"Hi John! I see that you are currently working with one of our Support Engineer’s, Ronaziel. You’re in great hands. We’ll continue the con..."
  • 3 years ago02/25/21 at 6:12 pm (UTC)
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Becca Levan replied to the discussion Quiz with no right or wrong answer
"Hello Irene! Appreciate you stopping back by to share what fixed this for you! Let us know if you run into any other questions!"
  • 3 years ago02/25/21 at 4:52 pm (UTC)
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"Hello again Sara! I see you have a case open with our support team, and Darrell has replied with a follow-up question and some&..."
  • 3 years ago02/24/21 at 10:37 pm (UTC)
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Becca Levan replied to the discussion Quiz on Storyline 3
"Hello Andreea, and welcome to E-Learning Heroes! ⭐️ Appreciate you stopping by for recommendations — This is a great place..."
  • 3 years ago02/24/21 at 5:28 pm (UTC)
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Becca Levan replied to the discussion issue while uploading PPT
"Hello Poornima, and welcome to E-Learning Heroes! ⭐️ Appreciate you stopping by to share what you're experiencing — you've come to t..."
  • 3 years ago02/23/21 at 11:06 pm (UTC)
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"Hey there Daniel! Thanks for describing what you're experiencing and including the helpful details. So sorry you're hitting this roa..."
  • 3 years ago02/23/21 at 9:42 pm (UTC)
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Becca Levan replied to the discussion Questions not running
"Hey Erol! Thanks so much for your patience while we investigated your file! Here's what we found: For each Question slid..."
  • 3 years ago02/23/21 at 6:55 pm (UTC)
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"Hi Richard! Happy to see you were able to connect with our support engineer, Angelo, to get this resolved — Let us know if you run into a..."
  • 3 years ago02/23/21 at 6:49 pm (UTC)
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Becca Levan replied to the discussion Color different on Review
"Hello Kendra! I'm happy to return to this discussion with an update! Storyline 360 Update 49 is live: We fixed the issue where&..."
  • 3 years ago02/23/21 at 4:10 pm (UTC)
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"Hey Daniel! I'm happy to return to this discussion with an update! Storyline 360 Update 49 is live: We fixed the issue whe..."
  • 3 years ago02/23/21 at 4:06 pm (UTC)