Lea Agato
Lea Agato Staff
Customer Support Engineer at Articulate
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"Hi there! Have you tested the same scenario in SCORM Cloud? If your content works properly at SCORM Cloud but not in Canvas, please ..."
  • 2 years ago04/04/22 at 11:55 am (UTC)
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"Thanks for sharing your details, Mat! I wasn't able to replicate this on my PC/Chrome environment. We'll need to troubleshoot your course..."
  • 2 years ago04/04/22 at 11:48 am (UTC)
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"Hi, Nikki! I tested a flashcard interaction with JAWS screen reader on Chrome browser, and the flashcards text is being narrated by the s..."
  • 2 years ago04/04/22 at 11:22 am (UTC)
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Lea Agato replied to the discussion Rise Accordion
"Hi Michele! You can input long titles in an accordion block, but it will be truncated when the accordion is closed, depending on the devi..."
  • 2 years ago04/01/22 at 12:48 pm (UTC)
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Lea Agato replied to the discussion Improve Team Collaboration
"Hi, Roni! Thanks for letting us know how we can improve team collaborations in Rise. We always appreciate hearing suggestions from Rise 3..."
  • 2 years ago04/01/22 at 12:29 pm (UTC)
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"Hi Lisa! I can see that you have opened a support case. We have logged this as a possible software bug and we'll update you via the suppo..."
  • 2 years ago04/01/22 at 12:15 pm (UTC)
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Lea Agato replied to the discussion Storyline block load time in Rise
"Hi Brent! Are you using the same browser version when testing your content on both devices? You can also try clearing the browser cache o..."
  • 2 years ago04/01/22 at 12:08 pm (UTC)
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"Hi Risa! Have you tried testing your course in SCORM Cloud? It's a free testing engine that supports AICC, SCORM, and Tin Can API (xAPI) ..."
  • 2 years ago03/31/22 at 10:47 am (UTC)
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Lea Agato replied to the discussion Sorting Block Issue?
"Hi, Maria! I'm sorry to hear you're seeing this issue with your sorting activity blocks. I've seen the same behavior in my testing and I'..."
  • 2 years ago03/31/22 at 10:40 am (UTC)
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Lea Agato replied to the discussion Rise courses too large for LMS
"Hi Gemma! We'd love to take a look at your Rise course to see what's causing the large size in your exported course. Please open a suppor..."
  • 2 years ago03/31/22 at 10:33 am (UTC)
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"Hi Lisa! I'm sorry to hear you're having this issue. Please open a support case here, and one of our customer support engineers will reac..."
  • 2 years ago03/31/22 at 10:29 am (UTC)
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"Thanks for sharing your browser information, Mat? Are you by any chance using a custom font? If so, would you mind sharing it here so we ..."
  • 2 years ago03/31/22 at 10:27 am (UTC)
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Lea Agato replied to the discussion Rise Versioning
"Hi Moira! We don't have updates on this feature, but we'll be sure to let you know here if anything changes!"
  • 2 years ago03/31/22 at 10:23 am (UTC)
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Lea Agato replied to the discussion Rise Button stack
"Hi Hannah! Linking to specific blocks in your lessons isn't possible in Rise right now. We're tracking requests for this feature, so I'll..."
  • 2 years ago03/30/22 at 12:45 pm (UTC)
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"Hi Ambika, thanks for following up on this issue! We don't have updates yet, but we'll be sure to share updates here, so you're in the ri..."
  • 2 years ago03/30/22 at 12:41 pm (UTC)
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Lea Agato replied to the discussion Quiz recap after completion RISE360
"Hi folks! Thanks for letting us know this feature is important for you! We're tracking your requests and we'll share it here if this beco..."
  • 2 years ago03/30/22 at 12:31 pm (UTC)
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"Hi, Kathrin! You can try re-encoding your video using a third-party video conversion tool called Handbrake (http://handbrake.fr/). If the..."
  • 2 years ago03/30/22 at 12:29 pm (UTC)
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Lea Agato replied to the discussion Rise and "exit course" button
"Glad to hear you've found a solution, Jewels. And thanks for sharing it here! "
  • 2 years ago03/30/22 at 9:53 am (UTC)
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Lea Agato replied to the discussion Multi-language RISE courses?
"Hi Carol! You can use the course completion tracking option and set the percentage to less than 100%. Is this what you're looking for? &n..."
  • 2 years ago03/24/22 at 12:57 pm (UTC)
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"Hi folks! Thanks for letting us know that text to speech is an important feature for you to have in Rise. We don't have this in our roadm..."
  • 2 years ago03/24/22 at 11:44 am (UTC)
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Lea Agato replied to the discussion Rise sorting activity using pictures
"Hi folks! Thanks for asking about this feature. We're still tracking requests. We don't have it in our roadmap at the moment, but we'll l..."
  • 2 years ago03/24/22 at 11:40 am (UTC)
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Lea Agato replied to the discussion Rise sorting activity using pictures
"Hi folks! Thanks for asking about this feature. We're still tracking requests. We don't have it in our roadmap at the moment, but we'll l..."
  • 2 years ago03/24/22 at 11:40 am (UTC)
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Lea Agato replied to the discussion How do I delete a Course
"That's spot on, Roberto! Feel free to let us know here if you have other questions! "
  • 2 years ago03/24/22 at 11:36 am (UTC)
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"Thanks for letting us know about the features that you would like to see in Rise, HÃ¥kan! We appreciate you adding your voice to these fea..."
  • 2 years ago03/24/22 at 10:40 am (UTC)
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"Hi Matt, we don't have this option right now but we'll share it here if we make changes that will help! Thanks for letting us know about ..."
  • 2 years ago03/24/22 at 9:55 am (UTC)