Ren Gomez
Ren Gomez Staff
Support Conversation Coach at Articulate
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"Hi Christa, I'm sorry you're running into this issue! It sounds like you're publishing to your LMS, correct? Try publishing it in Review ..."
  • 4 years ago05/06/20 at 8:28 pm (UTC)
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"Hi Jozsef, Thanks for adding in your perspective! I'll be sure to add it to the feature request we have and since you're now subscribed t..."
  • 4 years ago05/06/20 at 8:10 pm (UTC)
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"Hi David, Thanks for reaching out! Replay 360 is only included as part of our Articulate 360 suite. Feel free to trial Articulate 360 for..."
  • 4 years ago05/06/20 at 4:53 pm (UTC)
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Ren Gomez replied to the discussion Storyline 3 and Articulate 360
"Hi Danielle, Happy to help clarify here! The short answer is yes, but there are some things to note! Storyline 360 projects will ope..."
  • 4 years ago05/06/20 at 3:03 pm (UTC)
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"Hi Stephanie, Thanks for submitting that case! It looks like Jopney was able to test your file and replied back with some next steps. Be ..."
  • 4 years ago05/06/20 at 2:52 pm (UTC)
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"Hi Chirag, Thanks for jumping back in here to let us know how you were able to publish to Review 360 again!"
  • 4 years ago05/06/20 at 2:17 pm (UTC)
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"Hi Lea, I replied to you over in this discussion. Be sure to share your file with our support engineers so that we can help you get to th..."
  • 4 years ago05/06/20 at 2:15 pm (UTC)
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Ren Gomez replied to the discussion Publishing Storyline 360 to Rise
"Hi Wen, Happy to help! You can only use a Storyline block in Rise 360 if you publish the Storyline file to Review 360, not Articulate Onl..."
  • 4 years ago05/05/20 at 9:41 pm (UTC)
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Ren Gomez replied to the discussion Number of clicks on iPad and iPhone?
"Hi Lucie, Sorry to hear you're running into this as well! Just to confirm, do you have a rounded button with a down-state? If you remove ..."
  • 4 years ago05/05/20 at 9:32 pm (UTC)
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Ren Gomez replied to the discussion Score on retake is not reflecting
"Hi Liezl, Thanks for reaching out! It sounds like your LMS is only recording the first attempt and is not taking any subsequent sco..."
  • 4 years ago05/05/20 at 9:28 pm (UTC)
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"Hi Martin, Thanks for those extra details, but can you also confirm your Scale and Layout? You can find this by right-clicking on your de..."
  • 4 years ago05/05/20 at 9:20 pm (UTC)
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Ren Gomez replied to the discussion Version Issue
"Hi Navcon, I just replied to you in this discussion here, though you've shared a few more details here that help explain the issue! ..."
  • 4 years ago05/05/20 at 8:46 pm (UTC)
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Ren Gomez replied to the discussion Problem with Publishing
"Hi Navcon, Thanks for reaching out! To answer your question: We need to know how to publish the old version of a course into an updated v..."
  • 4 years ago05/05/20 at 8:36 pm (UTC)
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Ren Gomez replied to the discussion Help with Review Quiz function_SL3
"Hi Wojciech, Thanks for reaching out. I'm sorry that you ran into the issue where audio on a quiz slide before the results sl..."
  • 4 years ago05/05/20 at 8:10 pm (UTC)
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"Hi Annie, I appreciate you sharing what you're running into, and great call to open a case! I see my teammate, Lianne, has escalated you ..."
  • 4 years ago05/05/20 at 5:49 pm (UTC)
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"Hi Gonzalo, Thanks for reaching out, as well as opening a case! I see that's it been escalated to our support engineers, so hold tight wh..."
  • 4 years ago05/05/20 at 5:11 pm (UTC)
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"Hi Orita, Thanks for reaching out! Unfortunately, that is expected behavior: When you include a screen recording in y..."
  • 4 years ago05/05/20 at 4:13 pm (UTC)
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"Hi Ludovic, I tested your file using NVDA in both Chrome and Firefox and noticed no difference in the slide content not being read throug..."
  • 4 years ago05/05/20 at 4:00 pm (UTC)
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"Hi Lea, Thanks for sharing that image and what you're experiencing! The bug you referred to in the other discussion was only related to C..."
  • 4 years ago05/05/20 at 3:14 pm (UTC)
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"Hi Cynthia, Thanks for reaching out, and I'm sorry you're running into this issue! Can any of your team members upload and insert slides ..."
  • 4 years ago05/05/20 at 2:33 pm (UTC)
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"Hi Sabine, Thanks for reaching out, and I'm glad you reached out in a case as well! It looks like my teammate, Lianne, sent some helpful ..."
  • 4 years ago05/04/20 at 9:57 pm (UTC)
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"Hi David, This example below show what the new Jump to Time trigger in Storyline 360 can do, including adding incremental jumps in time. ..."
  • 4 years ago05/04/20 at 9:37 pm (UTC)
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"Hi John, Thanks for letting us know you're running into this as well. We're still testing the cause of the issue, and would apprecia..."
  • 4 years ago05/04/20 at 8:54 pm (UTC)
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"Hi Diahan, Thanks for reaching out, and good call to start a case! I see you've shared your file with my teammate, Chester. Hold ti..."
  • 4 years ago05/04/20 at 6:39 pm (UTC)
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"Hi Michelle, Happy to help here! After previewing the file, I did notice the next button was grayed out for a few seconds befor..."
  • 4 years ago05/04/20 at 5:34 pm (UTC)