"Hi Sam! You can also try testing in SCORM Cloud to see if this is the same behavior you're seeing. Alternatively, please open up a c..."

"Hi Jake! I see you've opened up a case with us privately. We'll continue working with you there."

"Hi John! Sorry to hear about your experience. Are you overwriting a course they had in progress and are they seeing a white screen in the..."

"Hi Rob! If it's embedded on a website and you view it on mobile, it will still have a play button as this is the expected behavior for mo..."

"Hi There! You can have as many quizzes as you want in a Rise course, but please note that only 1 quiz can be tracked at a time for the wh..."

"Hi Rob! When learners use a mobile device, they will see a play button on top of any Storyline block. This is expected behavior for ..."

"Hi Richard! Thanks for following up on this. I don't have an update for you at this time, but can you please let me know what devices, br..."

"Hi Rachna! For media files, the maximum filesize for each media file is 5 GB. For more on our best media practices please see this&..."

"Hi Rukhsana! Thanks for reaching out and troubleshooting this on your end. I'm sorry the closed captions aren't syncing properly in your ..."

"Hi Synergy Learning! Sorry to hear about your experience. This thread is for Rise 360 courses, I'd like to invite you to open up a case a..."

"Hi Martin! If the cover photo is pixelated, it may be the dimensions of the photo is much smaller than the width and height of your ..."

"Hi Ameila! Thanks for following up on this! Starting with the July 2021 update, in Storyline 360 you can add alt text to your ..."

"Hi Gerry! Thanks for reaching out! Rise.com has no control over the player on a mobile device, however, if "allow forward seeking" i..."

"Hi Rob! One way to hide the player content is to adjust the settings before publishing. In Storyline 360 before you publish t..."

"Hi Liesa! There are two ways for you to share your course, here's an article on the difference between collaborative authoring and s..."

"Hi Martin! Sorry to hear you're having trouble with your translation file. Can you share a copy of your Rise Course and the t..."

"Hi Chris! Thank you for reaching out! Have you tried testing your course in SCORM Cloud to see if things work even ..."

"Hi Chris! If this is happening on a brand new course that didn't overwrite the spot of an old course, could you please share a copy of th..."

"Hi Ernestas! Thanks for reaching out! I'd like to help, can you please help us out with the following: - Can you please give a brief exp..."

"Hi George! Thanks for following up as we investigated why the video file sizes are sometimes increased when they are uploaded to Rise 36..."

"Hey Doug! We aren’t working on a way to toggle between different display modes at this time. This is a really cool demo, and we ap..."

"Hi Jolien! Thanks for reporting this in. I've shared this with my team and have it documented. As a workaround now, if you don't have an..."

"Hi Chris! Thanks for clarifying! It sounds like you would need more flexibility with the layout of the content within the proce..."

"Hi Miroslava! No news about this at this time. I can suggest using Storyline 360 to bulk import questions into that tool a..."

"Hi Roland! Thanks for following up on this! We're currently tracking requests for having the ability to search for Storyline courses when..."