Jen Wicking
Information Technology Specialist
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Jen Wicking replied to the discussion Want a pure white background for slides, but it looks slightly grey
"Hi Coba,
Are any of the items on a layer, and do you have your base layer set to 'dim'? I can't replicate the issue, so maybe uploading y..."
- over 4 years ago01/20/20 at 9:59 pm (UTC)
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Jen Wicking replied to the discussion Course Author
"Hi Elaine,
I belive that author collaborating is limited to members with Teams Subscriptions only. Authors don't have to be in the s..."
- over 4 years ago01/20/20 at 6:28 am (UTC)
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Jen Wicking replied to the discussion Few triggers not working in IE 9 and below
"Hello Parul. Rather than using a shape to hide the buttons for 2 and 3, why not try setting the initial state of the buttons of to 'hidde..."
- over 4 years ago01/20/20 at 6:23 am (UTC)
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Jen Wicking replied to the discussion Project works online but mobile app 'Cannot Download Content'
"Hi Caroline,
With our LMS we have actually found that when we publish with the mobile app enabled, the packages will never open on a mobi..."
- over 4 years ago01/20/20 at 12:14 am (UTC)
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Jen Wicking replied to the discussion Contraction Issues in Storyline 360 and Edge
"Hi Neal,
Just had a look at your file on my Windows 10 device in Edge / IE11 and Chrome, and can not replicate the issue.
Generally when ..."
- over 4 years ago01/20/20 at 12:04 am (UTC)
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Jen Wicking replied to the discussion Contraction Issues in Storyline 360 and Edge
"Hi Neal.
Whilst I haven't had the issue with contractions not showing correctly, I have experienced issues with font and IE11. ..."
- over 4 years ago01/14/20 at 11:08 pm (UTC)
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Jen Wicking replied to the discussion Can't Open Storyline File- Error Message
"Hi Alexandra.
I have seen this error before when one of the assets used in the package is open and being used by another application on y..."
- over 4 years ago11/07/19 at 9:56 pm (UTC)
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Jen Wicking replied to the discussion Passing variable to LMS from Results slide
"Hi Shawna,
Do you know why they want the First and Last Name boxes and what LMS they are using?
LMS's generally can only process basic in..."
- over 4 years ago11/07/19 at 9:51 pm (UTC)
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Jen Wicking replied to the discussion Articulate 360 won't quit
"I just updated to test myself and am having the same issues. I can force close through the system tray, but the "x" (which normally close..."
- over 4 years ago11/07/19 at 9:42 pm (UTC)
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Jen Wicking replied to the discussion Tracking completion time of a Storyline SCORM module in Canvas LMS
"Hi Kevin,
We use Moodle and Totara, and both have reporting functions that allows us to see the time a learner started the course, and th..."
- over 4 years ago10/15/19 at 2:45 am (UTC)
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Jen Wicking replied to the discussion How to have a single slide course marked complete in Storyline 3
"Hi Andrew.
We do this quite often and achieve it in the following way (most of the work is done by the LMS):
SL3/360 file that is three ..."
- over 4 years ago10/11/19 at 2:54 am (UTC)
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Jen Wicking replied to the discussion Force learner to use scroll bar
"Hi Elizabeth. I don't believe you can do this natively in SL, and I agree that Jerry's solution would probably be best. The only other wa..."
- over 4 years ago10/10/19 at 12:47 am (UTC)
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Jen Wicking replied to the discussion Background color suddenly changed
"Morning Ian,
Are you able to share your file so we can take a look for you? I can't really tell from your image, but are you showing a la..."
- over 4 years ago10/10/19 at 12:07 am (UTC)
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Jen Wicking replied to the discussion Quizzes and step-by-step video not working in IE 11
"Hi Marie,
IE11 and HTML 5 do not play well together, and can cause some of the issues you are seeing. Are you publishing as HTML 5 / Flas..."
- over 4 years ago10/10/19 at 12:03 am (UTC)
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Jen Wicking replied to the discussion Video Controls
"Morning Peter,
I feel like we used to able to show the timeline / video controls but have them "un-clickable", but I can't seem to find t..."
- over 4 years ago10/09/19 at 11:59 pm (UTC)
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Jen Wicking replied to the discussion Moodle - Articulate3 attempts
"Hi Daniel,
I dont believe what you want can be done, as Moodle only recognises attempts when learners actively start a new session in tha..."
- over 4 years ago10/07/19 at 12:21 am (UTC)
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Jen Wicking replied to the discussion Storyline 360: Black lines appearing on the side
"Hi Malik.
I have had similar, albeit grey lines randomly turning up on some of my pages, with no apparent cause. I found it was only happ..."
- over 4 years ago10/07/19 at 12:07 am (UTC)
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Jen Wicking replied to the discussion Publishing with setting Flash with HTML5 fallback to fix IE11 font dispay issues - advice
"Hi Noel.
We had a similar issue when we started removing all flash components from our courses and republishing as HTML 5 / Flash fallbac..."
- over 4 years ago10/01/19 at 3:34 am (UTC)
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Jen Wicking replied to the discussion Help: Tab hiding issue
"Morning Holly!
I had a look at it seems that the text for 'Family' has been hidden on layer 4. This is why it is disspearing and reappear..."
- over 4 years ago10/01/19 at 12:33 am (UTC)
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Jen Wicking replied to the discussion Source Files
"Hi Alyssa,
Just joining the discussion as I work for a company that is not allowed to host content on servers located outside of our coun..."
- over 4 years ago08/06/19 at 4:22 am (UTC)
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Jen Wicking replied to the discussion NEW IN STORYLINE 360: Slide Numbers
"No I hadn't! You have just blown my mind and I am showing this to our developers now! Thanks so much. "
- almost 5 years ago07/19/19 at 3:35 am (UTC)
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Jen Wicking replied to the discussion NEW IN STORYLINE 360: Slide Numbers
"I love this addition. What is the possiblity of also having a progress bar automated? We use progress bars more often than slide numbers ..."
- almost 5 years ago07/19/19 at 3:02 am (UTC)
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Jen Wicking replied to the discussion Changing the colour of the closed captions and its background ?
"Hi Mona. Is there any update on this feature request, as we are starting to look at captions for our packages and need the design to comp..."
- 5 years ago03/25/19 at 11:57 pm (UTC)