Jen Wicking
Jen Wicking
Information Technology Specialist
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"Hi Coba, Are any of the items on a layer, and do you have your base layer set to 'dim'? I can't replicate the issue, so maybe uploading y..."
  • 4 years ago01/20/20 at 9:59 pm (UTC)
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Jen Wicking replied to the discussion Course Author
"Hi Elaine, I belive that author collaborating is limited to members with Teams Subscriptions only. Authors don't have to be in the s..."
  • 4 years ago01/20/20 at 6:28 am (UTC)
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"Hello Parul. Rather than using a shape to hide the buttons for 2 and 3, why not try setting the initial state of the buttons of to 'hidde..."
  • 4 years ago01/20/20 at 6:23 am (UTC)
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"Hi Caroline, With our LMS we have actually found that when we publish with the mobile app enabled, the packages will never open on a mobi..."
  • 4 years ago01/20/20 at 12:14 am (UTC)
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"Hi Neal, Just had a look at your file on my Windows 10 device in Edge / IE11 and Chrome, and can not replicate the issue. Generally when ..."
  • 4 years ago01/20/20 at 12:04 am (UTC)
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"Hi Neal. Whilst I haven't had the issue with contractions not showing correctly, I have experienced issues with font and IE11.&nbsp..."
  • 4 years ago01/14/20 at 11:08 pm (UTC)
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"Hi Alexandra. I have seen this error before when one of the assets used in the package is open and being used by another application on y..."
  • over 4 years ago11/07/19 at 9:56 pm (UTC)
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"Hi Shawna, Do you know why they want the First and Last Name boxes and what LMS they are using? LMS's generally can only process basic in..."
  • over 4 years ago11/07/19 at 9:51 pm (UTC)
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Jen Wicking replied to the discussion Articulate 360 won't quit
"I just updated to test myself and am having the same issues. I can force close through the system tray, but the "x" (which normally close..."
  • over 4 years ago11/07/19 at 9:42 pm (UTC)
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"Hi Kevin, We use Moodle and Totara, and both have reporting functions that allows us to see the time a learner started the course, and th..."
  • over 4 years ago10/15/19 at 2:45 am (UTC)
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"Hi Andrew. We do this quite often and achieve it in the following way (most of the work is done by the LMS): SL3/360 file that is three ..."
  • over 4 years ago10/11/19 at 2:54 am (UTC)
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Jen Wicking replied to the discussion Force learner to use scroll bar
"Hi Elizabeth. I don't believe you can do this natively in SL, and I agree that Jerry's solution would probably be best. The only other wa..."
  • over 4 years ago10/10/19 at 12:47 am (UTC)
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Jen Wicking replied to the discussion Background color suddenly changed
"Morning Ian, Are you able to share your file so we can take a look for you? I can't really tell from your image, but are you showing a la..."
  • over 4 years ago10/10/19 at 12:07 am (UTC)
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"Hi Marie, IE11 and HTML 5 do not play well together, and can cause some of the issues you are seeing. Are you publishing as HTML 5 / Flas..."
  • over 4 years ago10/10/19 at 12:03 am (UTC)
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Jen Wicking replied to the discussion Video Controls
"Morning Peter, I feel like we used to able to show the timeline / video controls but have them "un-clickable", but I can't seem to find t..."
  • over 4 years ago10/09/19 at 11:59 pm (UTC)
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Jen Wicking replied to the discussion Moodle - Articulate3 attempts
"Hi Daniel, I dont believe what you want can be done, as Moodle only recognises attempts when learners actively start a new session in tha..."
  • over 4 years ago10/07/19 at 12:21 am (UTC)
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"Hi Malik. I have had similar, albeit grey lines randomly turning up on some of my pages, with no apparent cause. I found it was only happ..."
  • over 4 years ago10/07/19 at 12:07 am (UTC)
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"Hi Noel. We had a similar issue when we started removing all flash components from our courses and republishing as HTML 5 / Flash fallbac..."
  • over 4 years ago10/01/19 at 3:34 am (UTC)
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Jen Wicking replied to the discussion Help: Tab hiding issue
"Morning Holly! I had a look at it seems that the text for 'Family' has been hidden on layer 4. This is why it is disspearing and reappear..."
  • over 4 years ago10/01/19 at 12:33 am (UTC)
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Jen Wicking replied to the discussion Source Files
"Hi Alyssa, Just joining the discussion as I work for a company that is not allowed to host content on servers located outside of our coun..."
  • over 4 years ago08/06/19 at 4:22 am (UTC)
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Jen Wicking replied to the discussion NEW IN STORYLINE 360: Slide Numbers
"No I hadn't! You have just blown my mind and I am showing this to our developers now! Thanks so much. "
  • over 4 years ago07/19/19 at 3:35 am (UTC)
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Jen Wicking replied to the discussion NEW IN STORYLINE 360: Slide Numbers
"I love this addition. What is the possiblity of also having a progress bar automated? We use progress bars more often than slide numbers ..."
  • over 4 years ago07/19/19 at 3:02 am (UTC)
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"Hi Mona. Is there any update on this feature request, as we are starting to look at captions for our packages and need the design to comp..."
  • 5 years ago03/25/19 at 11:57 pm (UTC)