Hazel Bartolome
Hazel Bartolome Staff
Customer Support Specialist at Articulate
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Hazel Bartolome replied to the discussion Translation - XLIFF or copy of original?
"Anytime Clint!"
  • 3 years ago04/26/21 at 10:07 pm (UTC)
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Hazel Bartolome replied to the discussion Translation - XLIFF or copy of original?
"Hi Clint! Yes, it is also possible to duplicate a course then have the translator directly edit the course from their copy vs. tran..."
  • 3 years ago04/23/21 at 4:16 pm (UTC)
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Hazel Bartolome replied to the discussion Problems with mp4-files in Rise
"So sorry to hear that you're still getting the same error, Mette. We recommend using the latest version of Chrome. For more browser infor..."
  • 3 years ago04/22/21 at 9:24 pm (UTC)
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"Hi Ronit! I'm sorry to hear that. I would suggest to troubleshoot your TinCan API file in SCORM Cloud to check if the behavior is t..."
  • 3 years ago04/22/21 at 9:15 pm (UTC)
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Hazel Bartolome replied to the discussion Completion rules for Talent LMS
"Hi Amanda! Kindly check your completion conditions before you publish your course. Instructions for that can be found here. Her..."
  • 3 years ago04/22/21 at 4:45 pm (UTC)
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Hazel Bartolome replied to the discussion Rise on IPad Pro Chrome
"Thanks for checking in on this feature. While we haven’t added iPad Pro authoring for Rise yet, we will definitely update this thre..."
  • 3 years ago04/21/21 at 3:13 pm (UTC)
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"Hi Bill, that's great! You may want to edit your response because when you reply by email, your email signature shows your contact inform..."
  • 3 years ago04/13/21 at 9:31 pm (UTC)
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Hazel Bartolome replied to the discussion Imported video clips jump back to first frame
"Thanks for checking in Hannah! We don't have an update at this time, but we'll update this thread once we make changes that will help!"
  • 3 years ago04/13/21 at 9:21 pm (UTC)
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"Hi Bill! I replied to your thread here."
  • 3 years ago04/13/21 at 8:40 pm (UTC)
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Hazel Bartolome replied to the discussion Rise Tin Can output with LearnDash
"Hi Bill, there shouldn't be any story.html files in Rise exports. I'd like to get one of our support engineers to take a look at your cou..."
  • 3 years ago04/13/21 at 8:38 pm (UTC)
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Hazel Bartolome replied to the discussion Rise issues with videos on LMS
"Hi K Fallows! Here's the link with the steps on how to use SCORM Cloud with your Articulate content. If your SCORM file works withou..."
  • 3 years ago04/12/21 at 10:27 pm (UTC)
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Hazel Bartolome replied to the discussion Correct citation for a RISE module ?
"Hi there! The way you cite course content will depend on the audience. If the audience can access the Rise source(s) then it can be consi..."
  • 3 years ago04/12/21 at 10:10 pm (UTC)
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Hazel Bartolome replied to the discussion Rise "course completion" issues in LMS
"Hi Carol! Thanks for sharing your screenshot! The settings look good. From here, I would give your course a test drive in another LMS env..."
  • 3 years ago04/12/21 at 10:01 pm (UTC)
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Hazel Bartolome replied to the discussion Course can not finish in Firefox
"Hi M T! The author of this thread opened up a case with us. Is your course not completing in Firefox as well? Are you getting ..."
  • 3 years ago04/12/21 at 9:50 pm (UTC)
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"Hi Hajnalka! I'd like to get our support engineers to take a look at your course. Would it be okay for you to share a cop..."
  • 3 years ago04/12/21 at 9:36 pm (UTC)
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Hazel Bartolome replied to the discussion my feedback comments disappeared
"Hi Helen! If you duplicated the course then published the duplicate, the comments will not carry over even if the course name is the same..."
  • 3 years ago04/09/21 at 10:01 pm (UTC)
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Hazel Bartolome replied to the discussion Certificates in Rise
"Hi Autumn, generating Course Certificates isn't available in Rise 360, but we'll make sure to update this thread once we have made change..."
  • 3 years ago04/09/21 at 9:44 pm (UTC)
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Hazel Bartolome replied to the discussion Rise Import Translation Fail Error
"Hi Steve! Did you make any edits to the course after you downloaded your XLIFF file? If you made even a slight change, then uploaded back..."
  • 3 years ago04/09/21 at 9:24 pm (UTC)
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Hazel Bartolome replied to the discussion Can't upload photos to Rise 360
"Hi Enya! May I know how you're adding the photos to your Rise course? I'd also like to take a look at the screenshot of the error if you ..."
  • 3 years ago04/09/21 at 5:30 pm (UTC)
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Hazel Bartolome replied to the discussion Labeled Graphic Marker Styles
" Hi Jeanne, a Storyline block would still be your best bet as adding custom labeled graphic icon types are stil..."
  • 3 years ago04/09/21 at 5:27 pm (UTC)
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Hazel Bartolome replied to the discussion Learning Paths
"Hi Elke! Thanks for checking in on this feature request. We don't have a timeline on when this feature will be released. We wi..."
  • 3 years ago04/05/21 at 7:05 pm (UTC)
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Hazel Bartolome replied to the discussion Rise Cover Photo Dimensions
"Hi Jill! Because Rise 360 courses are fully responsive, your images may have different dimensions as they adapt to different devices and ..."
  • 3 years ago04/05/21 at 6:40 pm (UTC)
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Hazel Bartolome replied to the discussion Rise Exit course button Mobile
"Hi Alok! We would need access to a copy of your course so that we can troubleshoot. Kindly open a case with our support team so that they..."
  • 3 years ago04/05/21 at 5:50 pm (UTC)
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Hazel Bartolome replied to the discussion Articulate Rise
"Hi Megan! Looks like you're in good hands with Karl here! You can't change the course title when you are in the Customize Theme are..."
  • 3 years ago03/30/21 at 6:26 pm (UTC)
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"Hi Zehra! I'd like to have our support engineers take a look at your xAPI file so that they can test it. Would you mind opening a case he..."
  • 3 years ago03/30/21 at 6:10 pm (UTC)