Lauren Connelly
Lauren Connelly Staff
Supervisor, Customer Happiness Team at Articulate
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Lauren Connelly replied to the discussion publishing error : bullets missing
"Hi Barbara! I can imagine how frustrating that would be! It sounds like this issue occurs when there are paragraph-level animations on bu..."
  • almost 5 years ago08/01/19 at 3:50 pm (UTC)
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"Hi Marcus! I understand how that could be time consuming! At this time, the "custom dictionary" feature does not have an export option. I..."
  • almost 5 years ago08/01/19 at 3:15 pm (UTC)
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"Hi Andy! Thank you for explaining the steps you took! It's always helpful to see which issues we can cross off the list as potential snag..."
  • almost 5 years ago08/01/19 at 2:58 pm (UTC)
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"Thanks for your input Pierre! In case anyone else runs into a similar issue, here is the fix! Adjust the image quality to your same slide..."
  • almost 5 years ago08/01/19 at 2:37 pm (UTC)
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"Hi Leanne! I'm happy you were able recover your project! I viewed both, and saw exactly what you're seeing. It looks like the ..."
  • almost 5 years ago08/01/19 at 2:03 pm (UTC)
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Lauren Connelly replied to the discussion Audio and Video Files not playing properly
"Hi Daniel! Can you confirm which output you're using when publishing? Also, which browser are you using to view the Storyline project? It..."
  • almost 5 years ago08/01/19 at 1:59 pm (UTC)
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"Hi Nicole! You're right, our development team did amazing work with the new update! The short answer is, no you don't need to updat..."
  • almost 5 years ago08/01/19 at 12:43 pm (UTC)
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Lauren Connelly replied to the discussion Losing functionality when publishing
"Hi Joanna! Sorry you've run into this issue! It sounds like it could be an error with either the browser or LMS. What browser and/or LMS ..."
  • almost 5 years ago08/01/19 at 12:33 pm (UTC)
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"Hi Carmela! Are you talking about the seek bar at the bottom of the slide? I went ahead and created this short test course. Are you able ..."
  • almost 5 years ago07/31/19 at 8:22 pm (UTC)
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"Hi Carmela! Are you talking about the seek bar at the bottom of the slide? I went ahead and created this short test course. Are you able ..."
  • almost 5 years ago07/31/19 at 8:22 pm (UTC)
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Lauren Connelly replied to the discussion Animation Problems
"Hi Cristian! Thanks for sharing you files! I opened your files are was able to make some changes to fix both issues! Take a look and let ..."
  • almost 5 years ago07/31/19 at 6:24 pm (UTC)
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Lauren Connelly replied to the discussion Storyline 360 and SuperNova Screenreader
"Hi Nick! JAWS 16 or later is the chosen one in regards to supported screen readers. We don't have any news to share on whether or no..."
  • almost 5 years ago07/31/19 at 5:41 pm (UTC)
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Lauren Connelly replied to the discussion Motion Path Animation - Rotate
"Hi Zeb! I hear what you're saying! Unfortunately, I'm seeing the same behavior when I try to change the rotation of a shape in the "Rotat..."
  • almost 5 years ago07/31/19 at 4:34 pm (UTC)
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Lauren Connelly replied to the discussion Refresh Web Object
"Hi Sebastjan! I can see how that would be aggravating. We appreciate your input! I'll make sure to share this with our development ..."
  • almost 5 years ago07/31/19 at 4:25 pm (UTC)
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"Hi Penny! It sounds like there is one more step to take. You will need to republish the course as the new owner. The comments are connect..."
  • almost 5 years ago07/31/19 at 3:54 pm (UTC)
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"Hi Randall! I'm glad that you found a workaround! If you have more courses to upgrade to Storyline 3 from Storyline 2, keep this sup..."
  • almost 5 years ago07/31/19 at 12:48 pm (UTC)
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Lauren Connelly replied to the discussion Keeping track of assets
"Hello TDG! That sounds like a good place to start to see which method is the most efficient for you. Keep us posted! Also, don't he..."
  • almost 5 years ago07/31/19 at 12:32 pm (UTC)
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"Hi Calvin! I guess the term "the more the merrier" isn't always true! Have you published your course using the "Word" publish option? The..."
  • almost 5 years ago07/30/19 at 3:14 pm (UTC)
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Lauren Connelly replied to the discussion Pinch to zoom Storyline
"Hi Gaurav! Yes, I can confirm that the pinch-to-zoom feature is supported by iOS and Android devices using HTML5 output!"
  • almost 5 years ago07/30/19 at 3:09 pm (UTC)
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Lauren Connelly replied to the discussion Image Pixalation
"Hi NZ! First, I would make sure that when you save the images they are on your local drive. In most cases, the "downloads" folder is a de..."
  • almost 5 years ago07/30/19 at 3:05 pm (UTC)
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"Hi Linda! I created a quick tutorial for you sharing how to add a "submit" button on any slide in Storyline 360. Let us know if you have ..."
  • almost 5 years ago07/30/19 at 2:52 pm (UTC)
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Lauren Connelly replied to the discussion Change string into numeric variable
"Hi Artur! Sounds like you're working on a stellar course! At this time, Storyline isn't currently designed to expose system variables for..."
  • almost 5 years ago07/30/19 at 2:05 pm (UTC)
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Lauren Connelly replied to the discussion Audio volume is low in playback
"Hi Ira! We did find the fix! It looks like repairing Storyline is what worked for Judi! It's a simple process, but if you don't have admi..."
  • almost 5 years ago07/30/19 at 1:35 pm (UTC)
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Lauren Connelly replied to the discussion Closed captions not working
"Hi Dave! Let's see why you're running into this speed bump! The first thing that comes to mind is that your file isn't being imported fro..."
  • almost 5 years ago07/30/19 at 12:36 pm (UTC)
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"Hi Jeff! That's an interesting point! You can track completion by determining the passing percentage. This tracks the users who sco..."
  • almost 5 years ago07/29/19 at 8:12 pm (UTC)