Ren Gomez
Ren Gomez Staff
Support Conversation Coach at Articulate
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Ren Gomez replied to the discussion Hover state on grouped icon
"Hi Becky, Thanks for reaching out and sharing that screenshot! Currently, you cannot add states to a group, but our community has offered..."
  • 4 years ago02/19/20 at 3:49 pm (UTC)
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Ren Gomez replied to the discussion Can you build in obsolescence?
"Hi Christabel, It looks like Rustici offers expirable invitations per their knowledge base, but you may want to follow up with them on se..."
  • 4 years ago02/18/20 at 10:01 pm (UTC)
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"Hi Shonna! After extensive testing, we have successfully found the zoom animation to be working as expected in Chrome. Just launch the Ar..."
  • 4 years ago02/18/20 at 9:43 pm (UTC)
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Ren Gomez replied to the discussion Complete course trigger
"Hi Everyone! After extensive testing, we have successfully used the Complete Course trigger to mark a course completed when the reporting..."
  • 4 years ago02/18/20 at 9:41 pm (UTC)
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"Hi Everyone! I just wanted to pop in here and let you know that the issue you were running into with radio buttons shifting and sh..."
  • 4 years ago02/18/20 at 9:21 pm (UTC)
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"Hi Everyone! I just wanted to pop in here and let you know that the issue you were running into with radio buttons shifting and sh..."
  • 4 years ago02/18/20 at 9:20 pm (UTC)
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"Hi elearning MSH, We've reached out to you in your case, but I wanted to chime in here as well that we've released another update for Sto..."
  • 4 years ago02/18/20 at 8:51 pm (UTC)
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Ren Gomez replied to the discussion Arabic support
"Hi Suleman, Great news! We just released another update for Articulate 360 and included a few important fixes and new fea..."
  • 4 years ago02/18/20 at 7:48 pm (UTC)
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Ren Gomez replied to the discussion Layer Seek Bar Issue
"Hi Akshay, Thanks for reaching out and providing your file! I was able to replicate the issue you're describing, and I'm sorry you're run..."
  • 4 years ago02/18/20 at 7:06 pm (UTC)
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"Hi Kate, I'm so sorry you're running into this error! I've opened a case on your behalf with our support engineers to get you some help a..."
  • 4 years ago02/18/20 at 4:35 pm (UTC)
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"Hi Prita, Excellent! Thanks for sharing those details. Robert will do some testing and get back to you. I also let him know you didn't re..."
  • 4 years ago02/18/20 at 4:00 pm (UTC)
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"Hi Irina, I'm really sorry we don't have any progress to share on this bug at the moment. I see that Richard suggested you can rever..."
  • 4 years ago02/18/20 at 3:52 pm (UTC)
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Ren Gomez replied to the discussion Error publishing
"Hi Salau, Sorry to hear you're unable to publish your course! When that error comes up, it usually means you may be working from a networ..."
  • 4 years ago02/18/20 at 3:44 pm (UTC)
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"Hi Lauren, Sorry to hear your course is not tracking as expected! Have you tried testing in a different environment such as SCORM Cl..."
  • 4 years ago02/18/20 at 3:36 pm (UTC)
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"Hi Prita, Sorry you didn't get his email! Can you check your spam/junk folder to see if it was misplaced there? You can also upload your ..."
  • 4 years ago02/18/20 at 3:26 pm (UTC)
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Ren Gomez replied to the discussion Studio 360: Knowledge Check vs. Quiz
"Hi Phillip, Thanks for reaching out! If you'd like to create knowledge checks that will not be tracked, you'll have to create separa..."
  • 4 years ago02/17/20 at 9:22 pm (UTC)
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"Hi Prita, Thanks for reaching out, and great call to open a case! I see my teammate, Robert, has requested the logo and some additional i..."
  • 4 years ago02/17/20 at 6:35 pm (UTC)
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"Hi Ludovic, Are you using Storyline 360 or Storyline 3? Storyline 3 currently only supports JAWS, though Storyline 360 supports..."
  • 4 years ago02/17/20 at 5:30 pm (UTC)
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"Hi Sherri, Sorry to hear your formatting was misaligned when you opened your file at home! Ensure you have each file saved to your deskto..."
  • 4 years ago02/17/20 at 4:43 pm (UTC)
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Ren Gomez replied to the discussion Rewrite Awkward Sentences template
"Hi LaVon, Thanks for sharing your file! I took a look and made some edits to the Slide Layer Properties for each slide, as well as the tr..."
  • 4 years ago02/17/20 at 4:12 pm (UTC)
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Ren Gomez replied to the discussion Text to speech and music pause
"Hi V F, I believe Phil was suggesting you put all your slide elements (text to speech, music, text) into the base layer of the slide inst..."
  • 4 years ago02/17/20 at 3:28 pm (UTC)
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Ren Gomez replied to the discussion Import Question Bank
"Hi Gail, Thanks for reaching out, and good call to share your files with our support team! I see Peter was able to troubleshoot the error..."
  • over 4 years ago02/14/20 at 7:05 pm (UTC)
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"Hi Patrice, I'm sorry to hear you're running into this as well! I've opened a case on your behalf with our support engineers, where..."
  • over 4 years ago02/14/20 at 6:41 pm (UTC)
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Ren Gomez replied to the discussion Building Larger Captions
"Hi, Emma and Nejc, Thanks for bringing this to our attention, and I'm sorry you're running into this issue! We have it reported as a bug ..."
  • over 4 years ago02/14/20 at 6:16 pm (UTC)
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Ren Gomez replied to the discussion Multiple Internal Tracking
"Hi Eric, I recommend breaking out the scenes into separate courses if you'd like each to be tracked individually. This user guide co..."
  • over 4 years ago02/14/20 at 5:43 pm (UTC)