Ren Gomez
Staff
Support Conversation Coach
at
Articulate
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Bellingham, WA
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Contact Me
Activity
Ren Gomez replied to the discussion Audio cut-off at the start of slides in Storyline 360
"Hi Pam,
Sorry to hear you're running into this as well! I've opened a case on your behalf with our support engineers and would like to ha..."
- 4 years ago02/14/20 at 5:20 pm (UTC)
Activity
Ren Gomez replied to the discussion Matching Drag and Drop - change highlight color?
"Hi Kevin,
Sorry to hear you're running into the same issue! I just checked this in the latest versions of Storyline 360 and Storyline 3, ..."
- 4 years ago02/14/20 at 5:08 pm (UTC)
Activity
Ren Gomez replied to the discussion Video encoding during publish
"Hi Dag,
Sorry to hear you're running into this publishing issue! You may be coming across a bug we have reported in Update 36 f..."
- 4 years ago02/14/20 at 4:38 pm (UTC)
Activity
Ren Gomez replied to the discussion Articulate storyline 3
"Hi Marie-Agnès,
That's odd that the slide is still jumping to the next slide even after you have removed the trigger! Is it possible that..."
- 4 years ago02/14/20 at 3:58 pm (UTC)
Activity
Ren Gomez replied to the discussion Ne pas changer l'état d'une image si le quiz n'est pas complété
"Hi Sonia,
You may want to consider putting those triggers in the Success and Failure layers, so that the state change will only occur if ..."
- 4 years ago02/14/20 at 3:52 pm (UTC)
Activity
Ren Gomez replied to the discussion Articulate 360 VERY VERY SLOW
"Hi TRM,
Thanks for reaching out and sharing your file! When I reached the chart slide, I did experience some slowness, but after hiding s..."
- 4 years ago02/14/20 at 3:34 pm (UTC)
Activity
Ren Gomez replied to the discussion Can I increase the size of Closed Captions?
"Hi Annette,
I'm sorry that you ran into the issue where closed captions do not change size even if you adjust the font size in the player..."
- 4 years ago02/13/20 at 10:36 pm (UTC)
Activity
Ren Gomez replied to the discussion Latest update issues (21st Jan 2020 / Build 3.36.21213.0)
"Hi Tiffanie,
Sorry to hear you're coming across some issues with your course! I see you've reached out to our Support Team, and Peter is ..."
- 4 years ago02/13/20 at 10:19 pm (UTC)
Activity
Ren Gomez replied to the discussion Impact of layers on the file size
"Hi Steve,
I don't know if too many layers are the issue as it may be more the contents of the course that can lag performance in&nbs..."
- 4 years ago02/13/20 at 10:13 pm (UTC)
Activity
Ren Gomez replied to the discussion Audio is not playing after publishing
"Hi Aarati,
Can you share a bit more about how you're publishing and viewing your course? To the web, to an LMS, or Review 360?
If you vie..."
- 4 years ago02/13/20 at 9:51 pm (UTC)
Activity
Ren Gomez replied to the discussion Very slow drag & drop interaction
"Hi Sonya,
Thanks for reaching out, and sorry to hear you're running into the same issues! Can you describe a bit more about what you're e..."
- 4 years ago02/13/20 at 9:47 pm (UTC)
Activity
Ren Gomez replied to the discussion Stop negative numbers in numeric variable
"Hi Developer Notes,
Happy to help! You may want to consider adding a condition to each item to subtract only if variable is greater than ..."
- 4 years ago02/13/20 at 8:52 pm (UTC)
Activity
Ren Gomez replied to the discussion Strange behavior in the timeline
"Hi Stefano,
Thanks for sharing the file! I tested it a couple of times and wasn't able to replicate what you were initially seeing!
Hopef..."
- 4 years ago02/13/20 at 8:43 pm (UTC)
Activity
Ren Gomez replied to the discussion Storyline 360: Scoring questions in a question bank
"Hi Dale,
That's odd! I just did a quick test on my end was able to get the correct score in my results.
Are you comfortable with sh..."
- 4 years ago02/13/20 at 6:23 pm (UTC)
Activity
Ren Gomez replied to the discussion Drag and Drop: Blocked off/hidden drop zones still active?
"Hi Yogeesh,
If you've enabled the one object per drop zone option, then it seems the question is working as intended as a second ite..."
- 4 years ago02/13/20 at 5:39 pm (UTC)
Activity
Ren Gomez replied to the discussion Problem with storyline quiz and lms problema
"Hi Hotelis,
Thanks for reaching out, and I'm sorry you're running into this issue! If your course ran successfully in SCORM Cloud, you mi..."
- 4 years ago02/13/20 at 4:32 pm (UTC)
Activity
Ren Gomez replied to the discussion PowerPoint cannot load articulate.ppam addin
"Hi Adam,
Sorry to hear you're running into the same issue and great call to open a case!
I see it's been escalated, so be on the lookout ..."
- 4 years ago02/12/20 at 11:39 pm (UTC)
Activity
Ren Gomez replied to the discussion Articulate 360 Installer Displays Only Chinese
"Hi Cara,
Sorry to hear you're running into the same issue! I've opened a case on your behalf with our support engineers, where you'l..."
- 4 years ago02/12/20 at 11:30 pm (UTC)
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Ren Gomez replied to the discussion Quiz choices dance around
"Hi Tatiana,
Thanks for the heads up! I see that now in your case where Renato reached out with the same news, and I appreciate you follow..."
- 4 years ago02/12/20 at 11:21 pm (UTC)
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Ren Gomez replied to the discussion Storyline 360 closed captions behind video
"Hi Everyone, Good news! We fixed an issue where closed-captions go behind the video when inserted in a lightbox and viewed using Mo..."
- 4 years ago02/12/20 at 10:44 pm (UTC)
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Ren Gomez replied to the discussion Closed Captions are hidden under video in lightbox
"Hi Jennifer, Good news! We fixed the issue where closed-captions go behind the video when inserted in a lightbox and viewed using M..."
- 4 years ago02/12/20 at 10:42 pm (UTC)
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Ren Gomez replied to the discussion Storyline - white screen occasionaly
"Hi Everyone, Good news! We fixed the issue where rapidly clicking next and prev buttons several times will eventually not load the slide..."
- 4 years ago02/12/20 at 10:32 pm (UTC)
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Ren Gomez replied to the discussion Keypress functionality stops working when relaunching content on Scormcloud
"Hi Everyone, Good news! We fixed the issue in Storyline 360 where the keypress trigger doesn't work when users resume using the Modern P..."
- 4 years ago02/12/20 at 10:23 pm (UTC)
Activity
Ren Gomez replied to the discussion Curve line shape
"Hi Everyone, Good news! We fixed the issue where the final curve line is distorted from what is created. Here's how to install the..."
- 4 years ago02/12/20 at 10:13 pm (UTC)
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Ren Gomez replied to the discussion Why can't a draw a curve without an "S" shape being added at the start point?
"Hi Sarah, Good news! We fixed the issue where the curve line shape is distorted from what is created. Here's how to install t..."
- 4 years ago02/12/20 at 9:46 pm (UTC)