Lauren Connelly
Lauren Connelly Staff
Supervisor, Customer Happiness Team at Articulate
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"Hello Holly! We are happy to help! I understand that you have a screen recording in your project and it sounds like when you start the vi..."
  • 2 years ago04/12/22 at 4:16 pm (UTC)
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Lauren Connelly replied to the discussion 360 Issues: Issue #2 Blurry Screen Recordings
"Hello Melissa! So sorry for the trouble this is causing within your project! I'd like our Support Engineers to step in, so I've opened a ..."
  • 2 years ago04/11/22 at 7:56 pm (UTC)
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Lauren Connelly replied to the discussion Studio 13 serial number
"Hello Brian! Studio 13 is no longer supported or sold due to the removal of Flash. If you're looking to upgrade, I'd recommend giving Art..."
  • 2 years ago04/07/22 at 4:41 pm (UTC)
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Lauren Connelly replied to the discussion Character limit in Text Data entry
"Hello Marcel! There isn't currently a way to restrict the number of characters accepted in an input field. I hope others will share if th..."
  • 2 years ago04/07/22 at 4:38 pm (UTC)
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Lauren Connelly replied to the discussion Feature requests for Captions window
"Hello Gordon! Thanks for sharing these requests with us! I've submitted them on your behalf, but for the future, a quicker way to share t..."
  • 2 years ago04/07/22 at 4:20 pm (UTC)
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"Hi everyone! This is currently being worked on! I don't have an ETA on when this will be shipped but I'll be sure to update this thread w..."
  • 2 years ago04/07/22 at 3:38 pm (UTC)
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Lauren Connelly replied to the discussion Templates for multiple response questions
"Hello Seitwerk! I'm happy to clarify! Although the templates only include a layout for Multiple Choice questions, you can still apply the..."
  • 2 years ago04/07/22 at 1:20 pm (UTC)
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Lauren Connelly replied to the discussion Publishing my Storyline Course
"Hello Brenda! I see that you've reached out to our Support Engineers and are working with my teammate, Fannie May! You're in great hands...."
  • 2 years ago04/07/22 at 1:10 pm (UTC)
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"Hello Nancy! Engage interactions can't be modified in Storyline so any changes that you'd like to make to the interaction can be made in ..."
  • 2 years ago04/06/22 at 7:15 pm (UTC)
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Lauren Connelly replied to the discussion CC Button Not Showing in Final Story
"Hello Amitty! Thanks for including screenshots! I understand that only one slide isn't displaying the Closed Caption button. Are you usin..."
  • 2 years ago04/06/22 at 7:13 pm (UTC)
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Lauren Connelly replied to the discussion Slider process interaction with layers
"Hello Dara! I created a similar download that I think will help you out! Take a look at the steps in this article: How to Build a Simple ..."
  • 2 years ago04/06/22 at 7:09 pm (UTC)
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Lauren Connelly replied to the discussion Color picker (eyedropper) doesn't work
"Hello Teresa! If you change the DPI settings to the same, does that solve the issue with the eyedropper?"
  • 2 years ago04/06/22 at 6:58 pm (UTC)
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Lauren Connelly replied to the discussion No video, sound only
"Hello Paul! Thanks for sharing your project! I am noticing both the video and audio are playing in this project. Are you finding this occ..."
  • 2 years ago04/06/22 at 3:53 pm (UTC)
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Lauren Connelly replied to the discussion screen readers and screencasts
"Hello Beth! Thanks for following up! Another thought, which keys are you using to move through the slide? I ask, because text boxes can b..."
  • 2 years ago04/06/22 at 3:50 pm (UTC)
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Lauren Connelly replied to the discussion Likert Questions Reporting Data to LMS
"Hello Nichole! Since SCORM 2004 format sends the most information to the LMS, can you try publishing for this format to include question ..."
  • 2 years ago04/06/22 at 3:46 pm (UTC)
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"Hello Aastha! I see that you've reached out to our Support Engineers and are working with my teammate, Eric! You're in great hands. We’ll..."
  • 2 years ago04/06/22 at 3:21 pm (UTC)
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"Hello Hadeel! Sorry for the trouble! Are you seeing the same error message, 80070002? Here are reasons why you might see an error message..."
  • 2 years ago04/05/22 at 9:09 pm (UTC)
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"Hello Caroline! I'm happy to help! When using Internet Explorer, can you turn off Compatibility View?"
  • 2 years ago04/05/22 at 9:01 pm (UTC)
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Lauren Connelly replied to the discussion SL360 crashing on preview or publish
"Hi Len! Since this is specific to your project, do you mind if we test your project on our end? This will help us understand what is caus..."
  • 2 years ago04/05/22 at 8:58 pm (UTC)
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"Hello Connie! I see that you've reached out to our Support Engineers and are working with my teammate, Renato! You're in great hands. We’..."
  • 2 years ago04/05/22 at 12:56 pm (UTC)
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"Hi Kim! Sorry for the trouble! Can you try closing Storyline 360 and logging out of the Articulate 360 desktop app? After, go ahead and l..."
  • 2 years ago04/05/22 at 12:49 pm (UTC)
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Lauren Connelly replied to the discussion Diverse Characters
"Hello Coniqua! I'm so happy you shared this with us! I've filed a feature request on your behalf and will keep you updated in this discus..."
  • 2 years ago04/05/22 at 12:45 pm (UTC)
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Lauren Connelly replied to the discussion Automatic Closed Captions with Recorded Audio
"Hi Zubia! I'm glad Joe's reply is still helpful! Usually, CC or narration is faster than the other, so I'm eager to see how other communi..."
  • 2 years ago04/05/22 at 12:40 pm (UTC)
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"Hello CLP and Thaddeus! We are still gathering details on this bug, so I'd recommend reaching out to our Support Engineers so they can pr..."
  • 2 years ago04/05/22 at 12:36 pm (UTC)
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"Hi Jane! This isn't currently possible in Storyline 360 but I'm sure others have achieved something similar! I hope one of our community ..."
  • 2 years ago04/04/22 at 4:52 pm (UTC)