Ren Gomez
Staff
Support Conversation Coach
at
Articulate
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Bellingham, WA
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Contact Me
Activity
Ren Gomez replied to the discussion Variable not sending to LMS
"Hi Nicole,
Hopefully some Javascript experts in the community can help you out here, but I did want to suggest another alternative for re..."
- 4 years ago05/04/20 at 5:04 pm (UTC)
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Ren Gomez replied to the discussion Correct Answer layer in quiz
"Hi Lindsay,
Thanks for sharing this excellent example of how to provide immediate feedback on a question! Initial thoughts that came to m..."
- 4 years ago05/04/20 at 4:29 pm (UTC)
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Ren Gomez replied to the discussion Launching Issues
"Hi Yvonne,
Thanks for reaching out, and I'm sorry to hear some of your users aren't able to access the course!
Since you mentioned ..."
- 4 years ago05/04/20 at 3:44 pm (UTC)
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Ren Gomez replied to the discussion Storyline 360 quiz timers
"Hi Patrice,
I am sorry that you are experiencing quiz timer inconsistency in your course when using quiz banks.
We have reported it..."
- 4 years ago05/04/20 at 3:03 pm (UTC)
Activity
"Hi Nick,
Thanks for reaching out! There's currently not a way to adjust the corner radius of those shapes, but I appreciate the added ins..."
- 4 years ago05/04/20 at 2:24 pm (UTC)
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Ren Gomez replied to the discussion NEW IN STORYLINE 360: Accessible Player
"Hi Jason,
Thanks for the follow-up, as well as the screencast! It was super helpful to see how you were testing the focus. I was able to ..."
- 4 years ago05/01/20 at 9:32 pm (UTC)
Activity
Ren Gomez replied to the discussion Course resets after completion despite resume settings in Player
"Hi Prajwal,
Good call to open a support case! I see Jopney has been testing your file and has suggested some next steps.
Keep at it..."
- 4 years ago05/01/20 at 6:19 pm (UTC)
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Ren Gomez replied to the discussion Problem with texts in Storyline 3
"Hi Lianarde,
I'm sorry to hear repairing Storyline 3 hasn't helped restore the text issues you're experiencing. More often than not, a re..."
- 4 years ago05/01/20 at 6:02 pm (UTC)
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Ren Gomez replied to the discussion Why need to double click a tab added on feedback layer to go to net slide?
"Hi James,
Thanks for reaching out! Can you explain a little more what you mean by tab added on a feedback layer?
You should be able to cl..."
- 4 years ago05/01/20 at 5:36 pm (UTC)
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Ren Gomez replied to the discussion Couldn't Load
"Hi David,
I'm really sorry to hear you're still experiencing issues with accessing Articulate 360! No need to open a new case, as I've re..."
- 4 years ago05/01/20 at 5:16 pm (UTC)
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Ren Gomez replied to the discussion Export trimmed video segments from Storyline into PPT
"Hi Nicole,
Happy to help here! Here's how you insert a video into Storyline 360.
In Slide View, go to the Insert tab on t..."
- 4 years ago05/01/20 at 4:41 pm (UTC)
Activity
Ren Gomez replied to the discussion How to Resize Rounded Rectangle Without Affecting the Corner Radius?
"Hi Mark,
We don't have a timeframe for the ability to set a corner radius, but I'll be sure to add your plus one to the report we have!
S..."
- 4 years ago05/01/20 at 4:10 pm (UTC)
Activity
Ren Gomez replied to the discussion LMS not tracking my quiz questions
"Hi Erin and Sandra,
Happy to help point you in the right direction! It sounds like both of you have fairly simple courses with a res..."
- 4 years ago05/01/20 at 3:52 pm (UTC)
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Ren Gomez replied to the discussion Custom Invalid Answer Message for Multi Response Questions
"Hi Donna,
Happy to help here! I believe the main goal is if any of the items are selected, then you'd like for the question to continue a..."
- 4 years ago05/01/20 at 3:18 pm (UTC)
Activity
Ren Gomez replied to the discussion Player size
"Hi HMCTS,
Happy to help! Without seeing your .story file or an image, it seems you may have a set a smaller Story Size under your De..."
- 4 years ago04/30/20 at 8:40 pm (UTC)
Activity
Ren Gomez replied to the discussion Modern Player additional custom text tab
"Hi James,
Thanks for reaching out! At the moment, custom tabs can only display additional slide content or trigger actions like exiting a..."
- 4 years ago04/30/20 at 8:01 pm (UTC)
Activity
Ren Gomez replied to the discussion Copy/Paste text into Articulate Review Comments
"Hi Mark,
Sorry to hear you're running into the same issue! Can you tell me what you're copying from?
I just tried to replicate the issue ..."
- 4 years ago04/30/20 at 6:24 pm (UTC)
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Ren Gomez replied to the discussion Custom Audio Transcript
"Hi Nabeel,
Thanks for following up! It looks like you also shared this in a case with my teammate, Bang.
Be sure to send him the updated ..."
- 4 years ago04/30/20 at 5:48 pm (UTC)
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Ren Gomez replied to the discussion share the results of the Articulate Storyline test in social networks
"Hi Otdeldo,
Thanks for reaching out! Hopefully others who have successfully done this can reply back with their methods, but here's a con..."
- 4 years ago04/30/20 at 5:37 pm (UTC)
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Ren Gomez replied to the discussion Storyline Screen Recording fails and disturbs Storyline 360
"Hi Barbel,
I'm sorry to hear you're running into this issue when screen-recording your software! I’ve opened a support case on your ..."
- 4 years ago04/30/20 at 5:30 pm (UTC)
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Ren Gomez replied to the discussion Issue with the navigation in the built-in Menu
"Hi Tatiana,
Thanks for reaching out. I'm sorry that you ran into a bug where the menu headers don't jump to the first slide in the..."
- 4 years ago04/30/20 at 3:41 pm (UTC)
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Ren Gomez replied to the discussion New employee onboarding course
"Hi Chrystal,
Thanks for reaching out! Unfortunately, that course was built using Rise 360, so it's not possible to use that formatti..."
- 4 years ago04/30/20 at 2:48 pm (UTC)
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Ren Gomez replied to the discussion Try again and incorrect layers not showing
"Hi Niamh,
Thanks for reaching out, and sorry to hear your quiz questions are running into this issue! Did you use the built-in question a..."
- 4 years ago04/30/20 at 2:16 pm (UTC)
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Ren Gomez replied to the discussion Timeline preview not working in layer
"Hi Francesco!
Grazie mille for the video and letting us know what you're running into. I just tried it on Storyline 360 version 39, ..."
- 4 years ago04/29/20 at 10:08 pm (UTC)
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Ren Gomez replied to the discussion Reporting for quizzes?
"Hi Stephanie,
Happy to help clarify some of these questions regarding an LMS (Learning Management System).
An LMS is simply a tool ..."
- 4 years ago04/29/20 at 9:12 pm (UTC)