Ren Gomez
Staff
Support Conversation Coach
at
Articulate
-
Bellingham, WA
-
Contact Me
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Ren Gomez replied to the discussion Preview of only 3 slides of a scene of 100.
"Hi Everyone,
Great news! We just released another update for Storyline 360 and included a few important fixes and n..."
- over 4 years ago03/24/20 at 2:38 pm (UTC)
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Ren Gomez replied to the discussion Quiz missing submit button when rendered in Presenter 360
"Hi Diane,
I'm so sorry you're running into these issues when you upgraded your course! I see that you've opened a case, and my teammate, ..."
- over 4 years ago03/23/20 at 8:54 pm (UTC)
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Ren Gomez replied to the discussion What we’re doing about Flash (updated 01/16/2020)
"Hi David,
No updates to give on the Articulate Mobile Player (AMP) app yet, but we're still looking into options for offline vi..."
- over 4 years ago03/23/20 at 6:05 pm (UTC)
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Ren Gomez replied to the discussion Animation in Storyline through the Morph Transition
"Hi Troy,
We don’t have plans yet for a morph transition feature, but we appreciate you letting us know this is important to you as well.
..."
- over 4 years ago03/23/20 at 4:57 pm (UTC)
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Ren Gomez replied to the discussion Storyline 360 not working
"Hi Matt,
I'm sorry to hear Storyline 360 isn't working correctly! I see that you also have a case open with my teammate, Jopney, an..."
- over 4 years ago03/23/20 at 4:35 pm (UTC)
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Ren Gomez replied to the discussion problem with quiz feedback
"Hi Cristiano,
I'm sorry to hear the quiz feedback didn't translate correctly! Let's get you some help with that.
Can you upload your..."
- over 4 years ago03/23/20 at 3:31 pm (UTC)
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Ren Gomez replied to the discussion Automatic timer increase after failed quiz attempts
"Hi Garry,
Thanks for reaching out! It looks like you can only set one timer within a quiz results page.
I appreciate you sharing how..."
- over 4 years ago03/23/20 at 2:57 pm (UTC)
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Ren Gomez replied to the discussion Articulate Studio: Export to mp4
"Hi Sophie,
Thanks for reaching out! Currently, we don't have plans to implement a feature to export to .mp4, but I appreciate you letting..."
- over 4 years ago03/20/20 at 9:02 pm (UTC)
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Ren Gomez replied to the discussion Explain why false in quiz
"Hi Simara,
My mistake! I didn't initially understand what you meant regarding the learner providing a brief statement.
If the u..."
- over 4 years ago03/20/20 at 8:27 pm (UTC)
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Ren Gomez replied to the discussion Explain why false in quiz
"Hi Simara,
When you insert a graded true/false question in Storyline 360, it defaults to having Correct/Incorrect feedback where you..."
- over 4 years ago03/20/20 at 6:31 pm (UTC)
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Ren Gomez replied to the discussion Articulate 360 - Installation & Assigning User
"Hi Varun,
Happy to help clarify your questions! Your articulate ID is yours alone and should not be shared with anyone. The Art..."
- over 4 years ago03/20/20 at 2:37 pm (UTC)
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Ren Gomez replied to the discussion Drag and drop problem
"Hi Clingendael Academy,
Rebecca may no longer be subscribed to this conversation so you may want to reach out by clicking on the profile ..."
- over 4 years ago03/19/20 at 7:50 pm (UTC)
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Ren Gomez replied to the discussion LMS showing Pass/Fail on Quiz when not finishing the course
"Hi Samuel,
Thanks for reaching out and sharing those details! I see that you've made the right call as well by opening a case and my team..."
- over 4 years ago03/19/20 at 3:13 pm (UTC)
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Ren Gomez replied to the discussion IE Menu problem
"Hi Daniela,
I'm so sorry you're running into this as well, and that it's affecting your customer! We are prioritizing a fix for the ..."
- over 4 years ago03/19/20 at 3:01 pm (UTC)
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Ren Gomez replied to the discussion Collapsed menu displaying incorrectly
"Hi Rob,
Thanks for reaching out, and I'm sorry you're running into this! It seems you're running into a bug we recently came across where..."
- over 4 years ago03/19/20 at 2:48 pm (UTC)
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Ren Gomez replied to the discussion Storyline Saving Issues
"Hi Training Department,
Michael's spot on here! Usually, this error comes up when you're working from a network drive and/or you have you..."
- over 4 years ago03/18/20 at 10:09 pm (UTC)
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Ren Gomez replied to the discussion No Shuffle Option for Matching Drag & Drop
"Hi Katelynn,
Welcome to E-Learning Heroes! The form-based drag and drop question should shuffle by default, otherwise, it would be as eas..."
- over 4 years ago03/18/20 at 3:58 pm (UTC)
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Ren Gomez replied to the discussion Issues wiht the width of some characters
"Hi Paola,
Thanks for the clarification! I've seen a few users run into similar issues previously, but they were able to resolve in one of..."
- over 4 years ago03/18/20 at 2:52 pm (UTC)
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Ren Gomez replied to the discussion Storyline 360 Caption Editor Failure
"Hi Susan,
Thanks for reaching out, and great call to open a case! I see you've been working with my teammate, Georvy, and he was ab..."
- over 4 years ago03/18/20 at 2:45 pm (UTC)
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Ren Gomez replied to the discussion Quiz Question Not Working After Publish
"Hi Christina,
Sorry to hear your second question is giving you so many issues! Oliver makes a great point about checking multiple browser..."
- over 4 years ago03/18/20 at 2:37 pm (UTC)
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Ren Gomez replied to the discussion Controlling Audio
"Hi Bill,
Thanks for the clarification! I appreciate you sharing what you'd like to see with adding audio controls to a .mp3 file. We don'..."
- over 4 years ago03/18/20 at 2:27 pm (UTC)
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Ren Gomez replied to the discussion Restrict Next Button until slide/interaction completes
"Hi Chris,
Thanks for sharing those screenshots and providing clarification! One last thing you can try is in the slide properties, u..."
- over 4 years ago03/17/20 at 6:01 pm (UTC)
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Ren Gomez replied to the discussion Storyline quiz blank when reviewing through LMS
"Hi Suzanne,
I'm glad Oliver was able to help you out here and that your course is now working!"
- over 4 years ago03/17/20 at 4:16 pm (UTC)
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Ren Gomez replied to the discussion Exit Course Trigger
"Hi Volunteer,
Sorry to hear the exit course trigger is not closing the course for your learners! We've had some instances in the past whe..."
- over 4 years ago03/17/20 at 3:54 pm (UTC)
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Ren Gomez replied to the discussion Storyline crashing when inserting video
"Hi Matt,
Thanks for the additional details, and I'm sorry you're running into this! I see that you opened a case as well and my teammate,..."
- over 4 years ago03/17/20 at 3:31 pm (UTC)