Ren Gomez
Staff
Support Conversation Coach
at
Articulate
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Bellingham, WA
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Contact Me
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Ren Gomez replied to the discussion Restart Trigger Not Working
"Hi Christopher,
Thanks for confirming and getting that case started. It looks like my teammate, Renato, has offered a workaround for your..."
- almost 4 years ago05/12/20 at 6:23 pm (UTC)
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Ren Gomez replied to the discussion Seekbar not displaying on light boxes
"Hi RA,
I would take a look at the discussion mentioned by Leslie above. We currently don't have plans for access to a seekbar in a lightb..."
- almost 4 years ago05/12/20 at 5:33 pm (UTC)
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Ren Gomez replied to the discussion Random text missing when overlaid on top of video in IE
"Hi Lea,
Thanks for the heads up, and glad to hear you're no longer running into this issue!
If you do, you can always reply back to our t..."
- almost 4 years ago05/12/20 at 5:28 pm (UTC)
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"Hi Iran,
Thanks for reaching out, and I'm sorry to hear you're running into some issues with this error!
I appreciate you troublesh..."
- almost 4 years ago05/12/20 at 4:58 pm (UTC)
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Ren Gomez replied to the discussion Creating a 'Record Screen' video slide
"Hi Linda,
Happy to help here! It sounds like you may be recording a full-screen. Your control panel will automatically disappear to not d..."
- almost 4 years ago05/12/20 at 4:36 pm (UTC)
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Ren Gomez replied to the discussion Closed Captions Missing
"Hi Margit,
Thanks for reaching out, and great call to open a case! It looks like my teammate, Jopney, has done some extensive testing on ..."
- almost 4 years ago05/12/20 at 4:13 pm (UTC)
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Ren Gomez replied to the discussion Exit Course doesn't exit course
"Hi Bonita,
You may want to take a look at this article that may help troubleshoot your exit course trigger:
Storyline: Exit Course Trigg..."
- almost 4 years ago05/12/20 at 3:58 pm (UTC)
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Ren Gomez replied to the discussion Exit Course button doesn't work in Articulate Review
"Hi Denise,
Thanks for reaching out! We don’t have currently have plans for the ability to use the exit course trigger in Review..."
- almost 4 years ago05/12/20 at 3:47 pm (UTC)
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Ren Gomez replied to the discussion Articulate 360 VERY VERY SLOW
"Hi Debbie,
I'm sorry to hear you're running into slowness while working on your files. As mentioned above, sometimes high-resolution imag..."
- almost 4 years ago05/12/20 at 3:20 pm (UTC)
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Ren Gomez replied to the discussion Screens jumpy when clicking area in try it mode during a demo
"Hi Carol,
Thanks for reaching out. I'm sorry that you ran into an issue where the slide transition flickers in Try mode for a screen reco..."
- almost 4 years ago05/12/20 at 3:08 pm (UTC)
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Ren Gomez replied to the discussion Replay 360 keeps crashing after I close my video recording session.
"Hi Chuck,
I'm sorry you're running into this, and I appreciate you attempting to re-install your software to see if that fixes the issue...."
- almost 4 years ago05/11/20 at 9:16 pm (UTC)
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Ren Gomez replied to the discussion How to remove black screen and play button from a Storyline 360 course embedded in iframe?
"Hi Lakshmi,
Thanks for reaching out, and good call to open a case. I see that my teammate, Vevette provided you with an alternative sugge..."
- almost 4 years ago05/11/20 at 8:45 pm (UTC)
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Ren Gomez replied to the discussion Drag and Drop interaction: How can I make the slide remember the correct answers when reseting the timeline?
"Hi Lara,
Thanks for reaching out and sharing your file! It looks like your current design of keeping the correct responses in place while..."
- almost 4 years ago05/11/20 at 8:23 pm (UTC)
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Ren Gomez replied to the discussion YouTube Link In Slide Doesn't Auto-Play
"Hi Roger,
Thanks for reaching out! No updates to share on this yet, but I appreciate you letting us know you have a need for autoplay on ..."
- almost 4 years ago05/11/20 at 5:28 pm (UTC)
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"Hi Mike,
Thanks for following up and I'm glad an update of all the apps worked!"
- almost 4 years ago05/11/20 at 5:14 pm (UTC)
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Ren Gomez replied to the discussion articulate storyline quiz - full screen
"Hi Damian,
Thanks for reaching out, and I appreciate the screenshot you've shared! The Modern Player always scales to fill the learner's ..."
- almost 4 years ago05/11/20 at 5:06 pm (UTC)
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Ren Gomez replied to the discussion StoryLine - Pictures / Images not showing
"Hi Cynthia,
Blake may no longer be subscribed to this conversation, so you can also try the Contact Me button on his profile page.
..."
- almost 4 years ago05/11/20 at 4:35 pm (UTC)
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Ren Gomez replied to the discussion SL2 Survey Interactions not posted to SCORM LMS
"Hi Tim,
Thanks for reaching out! While there's not a way to track both by slides viewed and a results slide, you can try using the Survey..."
- almost 4 years ago05/11/20 at 4:29 pm (UTC)
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Ren Gomez replied to the discussion Publishing Storyline 360 as a video
"Hi Austin,
Thanks for reaching out, and I'm glad to hear our support team was able to shed some light on the bug you were experiencing:
M..."
- almost 4 years ago05/11/20 at 4:05 pm (UTC)
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Ren Gomez replied to the discussion Web Objects blurry, especially text
"Hi Heather,
We're still monitoring the impact of this bug, so I appreciate you letting us know that it's affecting your projects. You're ..."
- almost 4 years ago05/11/20 at 3:11 pm (UTC)
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Ren Gomez replied to the discussion Hyperlink hover effect on text that breaks over lines
"Hi Jennifer,
Thanks for reaching out and letting us know you're running into this as well. The issue had been fixed in an earlier version..."
- almost 4 years ago05/11/20 at 2:51 pm (UTC)
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Ren Gomez replied to the discussion Blank content screen when launching HTML5 courses in Storyline
"Hi Sally,
Thanks for reaching out, and good call to open a case! I see that my teammate, Renato, has reached out with the suggestion..."
- almost 4 years ago05/11/20 at 2:25 pm (UTC)
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"Hi Mike,
Sorry to hear you're running into this issue! I took a look at the file and didn't run into any problems opening up a slide.&nbs..."
- almost 4 years ago05/08/20 at 8:36 pm (UTC)
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Ren Gomez replied to the discussion Storyline 3 locking and giving error messages
"Hi Melanie,
I'm sorry to hear you're running into these issues, and I'm glad you opened a case with our support team.
I see my teammate, ..."
- almost 4 years ago05/08/20 at 6:45 pm (UTC)
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Ren Gomez replied to the discussion White Border/Margin on Web Object
"Hi Heather,
Do you see the white border while editing the course, or do you see it after publishing as well?
If you're able to share your..."
- almost 4 years ago05/08/20 at 5:44 pm (UTC)