Lea Agato
Staff
Customer Support Engineer
at
Articulate
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Metro Manila, Philippines
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Website
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Contact Me
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Lea Agato replied to the discussion Rise360 - Save progress/Save and exit option
"Hi there, Isa! It sounds like you're having trouble with resuming your course in your LMS. Do you get the same results when you uplo..."
- almost 3 years ago05/13/21 at 6:08 pm (UTC)
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"Hi there, Lonna! Chrome requires a "click" to allow autoplay of media and so there is a play button on your Storyline Block cou..."
- almost 3 years ago05/13/21 at 6:02 pm (UTC)
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Lea Agato replied to the discussion Can upload images from content library but not from my computer on Rise 360
"Hi Jason! I can see that you've submitted a support case for this issue, and my colleague, Robert, has sent you a response. Please ..."
- almost 3 years ago05/12/21 at 9:55 pm (UTC)
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Lea Agato replied to the discussion Rise Export is creating duplicate files
"Hi there! Please check out this article for details on the Storyline publish settings to use when adding a Storyline block..."
- almost 3 years ago05/12/21 at 9:45 pm (UTC)
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Lea Agato replied to the discussion Rise Quiz not updating Moodle completion
"Hi Jemma, do you get the same results when you upload your course in SCORM Cloud? This article has troubleshooti..."
- almost 3 years ago05/10/21 at 8:58 pm (UTC)
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Lea Agato replied to the discussion Formatting the storyline block in Rise 360
"Hi Clara! It sounds like you're trying to hide the Storyline player. Here's how. Please let me know if you need anything..."
- almost 3 years ago05/06/21 at 9:21 pm (UTC)
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Lea Agato replied to the discussion Unable to Export from Rise (Failed Server Problem)
"Hi there, Michelle! I see you've submitted a support case for this and Robert is assisting you. You're in good hands!"
- almost 3 years ago05/06/21 at 9:09 pm (UTC)
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Lea Agato replied to the discussion Custom Template in Rise 360
"Hi Elida! Here's how you can import your PowerPoint into Storyline. If you need anything else. please let me know how I can help!"
- 3 years ago04/28/21 at 9:42 pm (UTC)
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Lea Agato replied to the discussion How do I require Learners to complete lesson in Rise?
"Hi Aneta, if you want to make sure your participants have completed all the blocks in your lesson before continuing with your course, you..."
- 3 years ago04/28/21 at 9:37 pm (UTC)
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Lea Agato replied to the discussion New Rise Feature: Folders
"We're still tracking requests for this feature. We'll be sure to share updates here if we make any changes that will help!"
- 3 years ago04/28/21 at 9:31 pm (UTC)
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Lea Agato replied to the discussion Taking notes of questions
"Hi Magda, thanks for reaching out! It sounds like you want an option for the user to take down notes on your course. One way t..."
- 3 years ago04/22/21 at 9:04 pm (UTC)
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Lea Agato replied to the discussion Rise: Training Needs Analysis 101
"Hi Andrea! You can click here and the course should be copied into your dashboard when you log in to Rise! "
- 3 years ago04/16/21 at 7:15 pm (UTC)
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Lea Agato replied to the discussion Course Timers In Rise
"Hi Fabio! We don't have an update on this feature yet, but I'll be sure to let you know here if this becomes available in the future.&nbs..."
- 3 years ago04/08/21 at 8:33 pm (UTC)
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Lea Agato replied to the discussion Completion issues with Rise courses
"Hi! Thanks for sharing those details!
When you export your course, do you set the Exit Course link option to On? If so, does the problem ..."
- 3 years ago04/06/21 at 8:14 pm (UTC)
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Lea Agato replied to the discussion Review comments disappearing after re-publishing
"Hi Paul, I'm sorry to hear you're seeing this issue. Can you share what browser you are using when this happens? Also, try opening ..."
- 3 years ago03/30/21 at 1:58 pm (UTC)
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Lea Agato replied to the discussion Embedding Rise course into webpage as iFrame - Page jumps to iFrame upon loading
"Hi there, James! In order to embed a Rise 360 course in an iframe, you can publish your course for web, xAPI, SCORM, or cmi5 and then upl..."
- 3 years ago03/30/21 at 1:51 pm (UTC)
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Lea Agato replied to the discussion Trouble uploading video to Rise
"Hi Ayra, sorry to hear you're still having trouble uploading your video. It may be a network issue if you're still unable to upload your ..."
- 3 years ago03/24/21 at 10:15 am (UTC)
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Lea Agato replied to the discussion No voice-over or CC with IE
"Hi Lyor! I'm sorry to hear the voice-over and closed captions are not working in your courses. Does this happen only in the Storyli..."
- 3 years ago03/23/21 at 12:57 pm (UTC)
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Lea Agato replied to the discussion New Rise Feature: Matching Questions
"Hi Emelia, we're still tracking requests for the ability to add images to matching-type questions. We'll let you know here if this featur..."
- 3 years ago03/23/21 at 12:48 pm (UTC)
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Lea Agato replied to the discussion Cover Photo Change
"Hi Felicia! If a cover photo has already been added to your course, there will be no Add Cover Photo button but you will have the op..."
- 3 years ago03/23/21 at 12:22 pm (UTC)
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Lea Agato replied to the discussion Rise 360 - Not Reporting Multiple Attempts to LMS
"Hi Justin! I'm sorry to hear you've had issues with the data reported on your quizzes in Rise. From the document you shared, i..."
- 3 years ago03/18/21 at 3:24 pm (UTC)
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Lea Agato replied to the discussion not able to continue after quiz in Rise
"Hi Philip, thanks for sharing your screenshot! I can see that you have disabled the Previous & Next buttons in the settings. Yo..."
- 3 years ago03/18/21 at 3:17 pm (UTC)
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Lea Agato replied to the discussion Quotation Marks in Rise 360
"Thanks for sharing your thoughts on this feature, folks! We're tracking your requests and we'll make sure to update you here if this beco..."
- 3 years ago03/18/21 at 2:28 pm (UTC)
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Lea Agato replied to the discussion Rise - Labelled graphic and SVG?
"Hi there Tim! We'd love to help you troubleshoot this issue. Would you mind sharing your SVG file here? Thanks!"
- 3 years ago03/18/21 at 2:18 pm (UTC)
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Lea Agato replied to the discussion How to keep the sharpness of a video, when importing it into a Rise Video Block ?
"Hi Xavier, I'm sorry to hear your video appears blurry in Rise. You can follow the recommendations in this article on bes..."
- 3 years ago03/18/21 at 1:27 pm (UTC)