"Hi Bill, I'm sorry to hear you're having issues purchasing our software! I've started a case on your behalf to connect you with our team ..."

"Hi James, Thanks for reaching out! I'm not quite sure I fully understand the interaction you're building, but are you noticing some flash..."

"Hi Christine, Thanks for reaching out! In Review 360, there currently isn't a way to sort projects by alphabetical or numeric criteria. Y..."

"Hi Santhosh, Thanks for reaching out. As far as built-in options, users can use the Restrict and Lock options in the player menu&nbs..."

"Hi Jane, I'm glad you were able to work with my teammate, Gren, to help fix the initial issues with the animated gifs, though it sounds l..."

"Hi Sarah, Thanks for reaching out, and good call to start a case. I see my teammate, Carlo, has identified some unsupported characters as..."

"Hi Marco, Thanks for reaching! Are you experiencing issues with previewing the timeline, or is Storyline showing errors? I recommend foll..."

"Hi Sydney, Thanks for reaching out and sharing your experience. I see you've also connected with our support team, and I see you're ..."

"Hi Evan, Thanks for sharing your experience. We've spotted instances of this happening on a second monitor when the DPI is greater than 9..."

"Hi Melissa, Thanks for reaching out! I've opened a case on your behalf to connect you with a support engineer that can lend a hand with t..."

"Hi Ronnie, Thanks for the follow-up, and I appreciate you sharing those additional details. It's often difficult when only a few users ar..."

"Hi Sarunas, Thanks for getting a case started with our support team as well! I see my teammate, Chester, has reviewed your logs and is wo..."

"Hi Carrie, Thanks for sharing that image! I couldn't replicate the error in Storyline 360 Update 55, as I saw the behavior as expect..."

"Hi Kevin, This feature to globally change the formatting of the Notes text is not on our feature roadmap as we are currently&nb..."

"Hi Joe, Thanks for that additional insight, and glad to hear it's working! You're correct in that Review 360 will restart a Storyline cou..."

"Hi Sebbie, Thanks for reaching out! It's possible this could be a bug in Storyline 360, but I'd like our support engineers to lend a hand..."

"Hi Kayode, Thanks for reaching out, and good call to start a case! I see my teammate, Katie, has reached out with additional questions to..."

"Hi Cleona, I appreciate you reaching out, and I'm sorry you lost so much work! I'm sure it hasn't been easy re-creating your project. To ..."

"Hi Adele, Thanks for reaching out! It sounds like one of your master slide sets didn't import into your new file. Can you check to ..."

"Hi Lindsey, Welcome to E-Learning Heroes! 🌟 This article below covers a comparison of the responsive player in Storyline 360 vs. a softwa..."

"Hi Ronnie, Hopefully the community can chime in with their insights on how they've transitioned to Edge, but I'm curious about how you're..."

"Hi Brian, Thanks for reaching out! Storyline will reformat the image based on the cropped area, but if the sizing of the replac..."

"Hi Mehdi, Thanks for reaching out and sharing that video! I couldn't tell when you were clicking or hovering, but when the Reveal Hotspot..."

"Hi Debbie, Thanks for sharing the details of your courses and how they're recording in your LMS. For those courses marking as complete as..."

"Hi William, There isn't a built-in way to start a scrolling panel at the bottom. Hopefully others in the community can share a workaround..."