Ren Gomez
Ren Gomez Staff
Support Conversation Coach at Articulate
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"Hi Everyone, I just wanted to reach out and assure you all that your voices are being heard. We acknowledge that there’s been some confus..."
  • 4 years ago04/17/20 at 5:14 pm (UTC)
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"Hi Art, Thanks for following up! Since Microsoft won't allow the Flash Player to operate on supported versions of Windows, you'll mo..."
  • 4 years ago04/17/20 at 5:13 pm (UTC)
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"Hi Peter, Thanks so much for reaching out and taking the time to share your feedback on Review 360! We do have a feature request for feed..."
  • 4 years ago04/17/20 at 2:33 pm (UTC)
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"Hi Christina, Thanks for reaching out! Hopefully, someone in the community can chime in with their experiences, but this discussion may a..."
  • 4 years ago04/16/20 at 4:08 pm (UTC)
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"Hi Maureen, No worries! You can try to break out a few slides for us to take a look, or you can try uploading your file private..."
  • 4 years ago04/16/20 at 3:03 pm (UTC)
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"Hi Mark, Thanks for sharing what you're coming across. While we've noted issues with imported Engage 13' interactions into Storyline 360,..."
  • 4 years ago04/16/20 at 2:57 pm (UTC)
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"Hi Leslie, Thanks for reaching out! To answer your question: Can I insert an image from the Media Library into an image placeholder on my..."
  • 4 years ago04/16/20 at 2:37 pm (UTC)
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"Hi Christine, I'm so glad Judy was able to help you out here! By the way, it looks like you may have replied by email where your con..."
  • 4 years ago04/15/20 at 9:54 pm (UTC)
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Ren Gomez replied to the discussion Passing Criteria
"Hi Zahra, Happy to help! We normally recommend choosing Passed/Incomplete or Passed/Failed. These options are most likely to record ..."
  • 4 years ago04/15/20 at 9:19 pm (UTC)
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"Hi Adam, Storyline and Quizmaker have the same question options, so it really boils down to how you plan to use the quiz. If you plan to..."
  • 4 years ago04/15/20 at 9:00 pm (UTC)
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"Hi Jasmine, I'm so glad Lauren was able to help you out here! By the way, it looks like you may have replied by email where your con..."
  • 4 years ago04/15/20 at 4:51 pm (UTC)
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Ren Gomez replied to the discussion Blurry lines and arrows
"Hi Dan, Thanks for sharing how you worked around this bug! We'll be sure to pop in here when there's any progress on a fix."
  • 4 years ago04/15/20 at 4:49 pm (UTC)
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Ren Gomez replied to the discussion Exam Bank Question.
"Hi Bob, Thanks for following up! Based on the screenshot I shared in my previous response, there should be an option to select All at the..."
  • 4 years ago04/15/20 at 4:10 pm (UTC)
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"Hi Dan, Thanks for following up and letting us know this is happening in more than one file! Would you mind sharing your video with us so..."
  • 4 years ago04/15/20 at 3:49 pm (UTC)
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"Hi Daniel, Happy to help here! It looks like you're on the right track of using a layer to show the highlighted object! I think you can a..."
  • 4 years ago04/15/20 at 3:00 pm (UTC)
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"Hi Maarten, We'd always recommend working with the published output in the intended environment for that reason, that working l..."
  • 4 years ago04/14/20 at 9:07 pm (UTC)
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"Hi Adam, Thanks for reaching out and submitting that feature request! To help clarify your questions: Would it be possible to group ..."
  • 4 years ago04/14/20 at 8:47 pm (UTC)
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Ren Gomez replied to the discussion fill in the blanks
"Hi Michael, Happy to help here! All you have to do is move the Submit Pick One trigger underneath the Correct and Incorrect trigger actio..."
  • 4 years ago04/14/20 at 7:55 pm (UTC)
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Ren Gomez replied to the discussion Video Player Help
"Hi Chris, Thanks for reaching out! I don't see where you've contacted our Support team, but I would be happy to shed some light on our Pl..."
  • 4 years ago04/14/20 at 5:17 pm (UTC)
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"Hi Nick, Usually, you should be able to revisit previous slides and return to the quiz question if you have Free or Restricted setti..."
  • 4 years ago04/14/20 at 3:21 pm (UTC)
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Ren Gomez replied to the discussion PowerPoint Failing to Import
"Hi Adam, Along with Ned's excellent tips, try taking a look at this article and see if any of the following issues apply. Storyline 360:..."
  • 4 years ago04/14/20 at 2:42 pm (UTC)
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"Hi Blue Pencil, Thanks for reaching out! I appreciate the added insight into having the ability to customize video controls. At the ..."
  • 4 years ago04/14/20 at 2:25 pm (UTC)
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Ren Gomez replied to the discussion Timeline getting stuck
"Hi Rebecca, Happy to help clarify! You're correct, we have recorded a bug where: There's a glitch on certain animations when th..."
  • 4 years ago04/13/20 at 5:27 pm (UTC)
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"Hi Adrian, Happy to help! It sounds like you found where to adjust the paragraph setting. Still, for anyone following, you should be able..."
  • 4 years ago04/13/20 at 4:59 pm (UTC)
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"Hi Garry, Thanks for reaching out! To answer your question: Will the glossary import and export feature be rolled out to Storyline 3? Lau..."
  • 4 years ago04/13/20 at 4:32 pm (UTC)