Becca Levan
Becca Levan
Customer Happiness Specialist at Articulate
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Becca Levan replied to the discussion Font setting accessibility standards
"Hello Matthew! Thanks for reaching out with your question regarding Arabic font and accessibility. I’m not clear on which criterion you a..."
  • 3 years ago04/13/21 at 8:28 pm (UTC)
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Becca Levan replied to the discussion Cannot access Content 360
"Hey Ike! So sorry you're still hitting a roadblock with Content Library—I can understand the frustration! If you've already allowed ..."
  • 3 years ago04/13/21 at 2:50 pm (UTC)
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Becca Levan replied to the discussion Corrupted text
"Hi Rosch, I see you have a case open, and Mark followed up with an additional tip—feel free to reply to him if you need further help!"
  • 3 years ago04/13/21 at 2:00 pm (UTC)
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Becca Levan replied to the discussion Talk Bubbles Becoming Distorted
"Hi F, and welcome to E-Learning Heroes! ⭐️ ️ Thanks for sharing that screenshot; I can definitely spot the difference! L..."
  • 3 years ago04/12/21 at 6:18 pm (UTC)
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"Hi Catrina, and welcome to E-Learning Heroes! ⭐️️ Great questions and I’m happy you reached out! It sounds like you only see a loading sc..."
  • 3 years ago04/12/21 at 4:00 pm (UTC)
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"Hi sarah, I'm so sorry you're also running into this; I can understand the frustration when you hit a roadblock like this, espe..."
  • 3 years ago04/09/21 at 9:24 pm (UTC)
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Becca Levan replied to the discussion file is being used by another process
"Hey there, s! Sorry to hear you’re also running into this, and I want to help! From here, we'll want to enlist our Support Engi..."
  • 3 years ago04/08/21 at 8:57 pm (UTC)
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"Hi Ted, I appreciate you reaching out, and I'm sorry for the extra work this has caused! From here, I'd like to enlist the help..."
  • 3 years ago04/08/21 at 4:06 pm (UTC)
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Becca Levan replied to the discussion Recover Screen Recording?
"Hi allen! Yes, you’ll be prompted to recover your project the next time you open Storyline if it closes unexpectedly. Just make..."
  • 3 years ago04/08/21 at 3:42 pm (UTC)
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Becca Levan replied to the discussion Accessible text
"Hi Dominic, Sorry to hear you're still running into this! Feel free to share your .story file with our team here. We'..."
  • 3 years ago04/07/21 at 9:44 pm (UTC)
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"Hello Il, and welcome to E-Learning Heroes! ⭐️ Great question, and I appreciate you reaching out! You can increase font size for all play..."
  • 3 years ago04/07/21 at 7:59 pm (UTC)
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"Hi Andrea, Thanks for reaching out, and I'm sorry you're hitting this snag! Without seeing your file, it's hard to pinpoint what's c..."
  • 3 years ago04/05/21 at 7:10 pm (UTC)
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"Hi Mary, and welcome to E-Learning Heroes! ⭐️ Sorry to hear you're hitting this snag, and we're here to help! Since various reasons ..."
  • 3 years ago04/05/21 at 4:42 pm (UTC)
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Becca Levan replied to the discussion Screen Recording Quality
"Hi Kathy! Great call on starting a support case with us—and I see my teammate Chester has jumped in to help! We'll continue troubles..."
  • 3 years ago04/05/21 at 3:54 pm (UTC)
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"Hello Trudy, Appreciate you reaching out—and so sorry you're hitting this snag! I see my teammate Sarah found a discussion tha..."
  • 3 years ago04/02/21 at 10:21 pm (UTC)
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"Hi Ann-Marie, and welcome to E-Learning Heroes! ⭐️ So sorry you're hitting this snag. I definitely see the blurriness in that s..."
  • 3 years ago04/02/21 at 5:00 pm (UTC)
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Becca Levan replied to the discussion Tabbing and disabled buttons
"Hey Shane, I understand, and I've opened a case with our Support Engineers on your behalf and included your video—appreciate you sharing ..."
  • 3 years ago04/02/21 at 3:33 pm (UTC)
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"Hello Irene, and welcome to E-Learning Heroes! ⭐️ I'm so sorry you're having audio issues when you try to publish, and I'm here to help! ..."
  • 3 years ago04/01/21 at 9:39 pm (UTC)
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"Hi Dwayne, Thanks for reaching out and describing what you're experiencing! Without seeing your file, it's hard to say if this is a ..."
  • 3 years ago04/01/21 at 6:53 pm (UTC)
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"Hi Linda, Thanks for reaching out here, and so sorry you're running into this on the latest update! As a first step, let's see ..."
  • 3 years ago04/01/21 at 3:46 pm (UTC)
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"Hello Everyone! I'm happy to return to this discussion with some great news 🗞 We've fixed the issue you reported where: JAWS No..."
  • 3 years ago03/29/21 at 2:34 pm (UTC)
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Becca Levan replied to the discussion Exit Button is Not Working
"Hi Luke! I'm happy to return to this discussion with an update—we've fixed the issue Katie mentioned where the: Exi..."
  • 3 years ago03/26/21 at 10:08 pm (UTC)
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Becca Levan replied to the discussion Browser Screen Flashes Between Slides
"Hi Rhonda, I'm sorry to hear you're still seeing this! I see you have a case open, and our team is currently investigating to get to the ..."
  • 3 years ago03/26/21 at 9:57 pm (UTC)
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Becca Levan replied to the discussion PDF in the Resources Tab
"Hello all! I appreciate you popping back in and sharing your solution, Michelle! Let us know if Michelle's fix works for you, T..."
  • 3 years ago03/26/21 at 8:57 pm (UTC)
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"Hey Jonathan, I appreciate you reaching out and sharing your ideas here! We're actively tracking requests around additional text-to-..."
  • 3 years ago03/25/21 at 9:25 pm (UTC)