Ren Gomez
Ren Gomez Staff
Support Conversation Coach at Articulate
Activity
"Hi Ian, Happy to help! It sounds like you’re using the 'Scene.SlidesViewed' variable in your quiz to display the question number, an..."
  • almost 5 years ago07/08/19 at 8:43 pm (UTC)
Activity
Ren Gomez replied to the discussion Problems with zoom effect
"Hi Lisa, Thanks for providing those details. Our team is investigating an issue where using the Very slow setting results in an incomplet..."
  • almost 5 years ago07/03/19 at 10:11 pm (UTC)
Activity
"Hi Stacy, Sorry to hear you're having audio trouble! Let's get a few questions going to narrow down the issue: What version of Storyline..."
  • almost 5 years ago07/03/19 at 9:09 pm (UTC)
Activity
"Hi Trellis, Not quite yet! It seems the case is still in progress and Chris and Shiela are working to get to the bottom of the issue..."
  • almost 5 years ago07/03/19 at 6:19 pm (UTC)
Activity
"Hi Siesonn, It looks like your settings are spot on. If your contacts don’t have an Articulate ID and are still prompted for a password, ..."
  • almost 5 years ago07/02/19 at 9:06 pm (UTC)
Activity
Ren Gomez replied to the discussion Audio Fade
"Hi Janet, Thanks for sharing your thoughts. It helps us understand the need, and I've documented your request for more options for the au..."
  • almost 5 years ago07/02/19 at 6:45 pm (UTC)
Activity
Ren Gomez replied to the discussion Object keeps randomly disappearing
"Hi KC, Thanks for letting us know what's happening! It sounds like you've already done some thorough troubleshooting on your own, an..."
  • almost 5 years ago07/02/19 at 2:21 pm (UTC)
Activity
"Hi Siesonn, It sounds like you checked the Allowing users without an Articulate ID setting in Review 360, but your SMEs are see..."
  • almost 5 years ago07/01/19 at 6:54 pm (UTC)
Activity
"Hi Christina, Sorry to hear you're running into this obstacle. I responded to you in this discussion, but we can continue our conversatio..."
  • almost 5 years ago07/01/19 at 4:08 pm (UTC)
Activity
"Hi Kelly, Odd that some slides would replay the audio and some don't! Thanks for sharing your file. It looks like you're in good hands wi..."
  • almost 5 years ago06/28/19 at 9:04 pm (UTC)
Activity
Ren Gomez replied to the discussion Question slide - Clarification
"Hi Pv, It sounds like you’re creating a quiz that picks 10 questions from a 15 question group that you’ve created, and you’d like t..."
  • almost 5 years ago06/28/19 at 5:15 pm (UTC)
Activity
Ren Gomez replied to the discussion Video Loop in 360
"Hi Christina, Strange that it works fine during preview, but it gives you trouble after publishing. A couple of questions to consider: A..."
  • almost 5 years ago06/28/19 at 5:14 pm (UTC)
Activity
"Hi there TCS - Lowe’s, It sounds like you’re trying to create a screen recording for both a video and step-by-step slides, is that correc..."
  • almost 5 years ago06/27/19 at 5:00 pm (UTC)
Activity
Ren Gomez replied to the discussion Results Slide for Storyline 3
"Hi Enya, So glad you were able to figure it out, and great question! There is a way to disable audio upon review by creating a&nbsp..."
  • almost 5 years ago06/27/19 at 3:12 pm (UTC)
Activity
Ren Gomez replied to the discussion Wipe animation bug
"Hi Ray, That’s odd that your wipe animation is delayed a few seconds! I tested it and recorded a video of what I'm seeing.&nbsp..."
  • almost 5 years ago06/25/19 at 10:12 pm (UTC)
Activity
"Hi Phil, Excellent question! I suggest using a hotspot with a trigger to ‘Jump to url/file’ linking the web address there. To a..."
  • almost 5 years ago06/25/19 at 8:20 pm (UTC)
Activity
"Hi Brian, Let’s see if we can identify the problem! I tested a file in SCORM Cloud and was able to successfully hit a 90% completion perc..."
  • almost 5 years ago06/25/19 at 6:39 pm (UTC)
Activity
Ren Gomez replied to the discussion Results Slide for Storyline 3
"Hi Enya, Happy to help! When you insert a results slide into your project, it should default to having a Review Quiz button. Try these st..."
  • almost 5 years ago06/24/19 at 8:35 pm (UTC)
Activity
Ren Gomez replied to the discussion Video Color Issue
"Hi Marina, Great job on thoroughly testing the issue! It seems this isn’t just an output problem, but happening within Storyline as well...."
  • almost 5 years ago06/24/19 at 5:39 pm (UTC)
Activity
"Hi David, Happy to lend a hand! You can import a single slide that has the button formatting you want, then use the Format..."
  • almost 5 years ago06/24/19 at 3:56 pm (UTC)
Activity
Ren Gomez replied to the discussion Video Color Issue
"Hi Marina, Happy to help investigate! It sounds like the colors on the slide are ok, but the colors in the video have changed after publi..."
  • almost 5 years ago06/21/19 at 6:53 pm (UTC)
Activity
"Hi Karen, I know it's frustrating to still be waiting on a fix for this. Thanks for adding your voice to this thread. This issue is ..."
  • almost 5 years ago06/21/19 at 3:45 pm (UTC)
Activity
"Hi Stephanie, That's odd! If there are no other feedback layers or master slide triggers affecting the slide, the 'Jump To Slide' trigger..."
  • almost 5 years ago06/20/19 at 4:13 pm (UTC)
Activity
Ren Gomez replied to the discussion Formatting Close Caption text
"Hi Janelle, Thanks for reaching out! You're right; there are several ways to format closed caption text from changing font type, font siz..."
  • almost 5 years ago06/20/19 at 4:07 pm (UTC)
Activity
"Hi Mischka, Sorry to hear you’re experiencing this issue! I appreciate you taking the time to describe in detail what’s going on. We do h..."
  • almost 5 years ago06/19/19 at 7:40 pm (UTC)